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Rookie
Posts: 1
Registered: ‎04-10-2017
Message 1 of 2 (270 Views)
Accepted Solution

Problem connecting to home Wi-Fi network

Just "cut the cable" so am trying for the first time to connect my BDP-S590 player to my Wi-Fi network for connection to streaming services. "System" consists of an AT&T U-verse modem. Going through Internet Setup on the player, it "sees" the Wi-Fi SSID correctly, but shows signal strength of zero. The player is located approx 30 feet from modem -- just ****** walls separating them. If it can see the SSID, doesn't that imply something other than 0? AT&T believes all is well on their end -- but I continually get "Connection failed" when I try to connect. Thoughts? Other info you need to be able to help?

Moderator
Posts: 1,808
Registered: ‎09-06-2014
Message 2 of 2 (259 Views)

Re: Problem connecting to home Wi-Fi network

Hello rbentonaattdnet, thank you for your message. Welcome to SONY Community!

 

This error can be caused by factors such as below:

 

  • Dial-up Internet service is not supported.
  • Proxy connections are not supported.
  • Networks that require a log in for authentication such as a Virtual Private Network (VPN) or a PPoE are not supported.
  • Firewall settings of the router may need to be disabled, refer to your ISP for further assistance.

 

NOTE: Wireless communication issues may occur when using your wireless LAN router or access point if you have not updated the router to the latest firmware and/or software upgrade. Make sure that your router or access point has been upgraded to the most recent firmware update, as these updates may improve and increase the performance of your router. If you continue to experience network issues after following all of the steps above, we recommend using a wired LAN connection from your modem or router.

 

Follow the steps below to troubleshoot any network issue:

 

1. Restart the router:

 

- Turn off the wireless device.
- Unplug both the router and modem.
- Leave both the router and modem unplugged for 2 minutes.
- Plug in the modem, and then plug in the router.
- Allow 3-5 minutes for the modem and router to completely restart.
- Turn on the wireless device.

 

2. Make sure the wireless device has the most recent firmware installed.

3. Follow the product documentation to reset the wireless device to the factory default settings.
4. Manually set the Primary DNS address to 8.8.8.8 or 8.8.4.4 in the Network Setup of the wireless device.

5. Make sure Dynamic Host Control Protocol (DHCP) is enabled on your router.
6. Turn off MAC filtering or add the IP address of the wireless device in the DHCP table of the router.
7. Temporarily disable encryption for the router; turn it back on after connection.
8. Enable the router to accept network pings.
9. If the router is not broadcasting the SSID, temporarily configure the router to broadcast it; you can turn broadcasting back off after connection.
10. Increase the number of DHCP users.


NOTE: The router may be limiting the number of devices that can be connected.

 

Hope this post helps you. If does, click on "accept as solution" 

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