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Rookie
Posts: 3
Registered: ‎09-09-2017
Message 11 of 17 (380 Views)

Re: UBP-X800 Connection status cannot be confirmed.

Hi Will, I had the same issue and resorted to the USB method, which was successful.

When I downloaded the 150MB package it took about an hour (!) so I'm thinking that Sony's servers hosting the update are just incredible slow and/or under resourced.

 

I'm also going to post this reply to your "---Will---Again" account to make sure you get it.

 

Good luck!

 

- Nick

Rookie
Posts: 3
Registered: ‎09-09-2017
Message 12 of 17 (380 Views)

Re: UBP-X800 Connection status cannot be confirmed.

Hi Will, I had the same issue and resorted to the USB method, which was successful.

When I downloaded the 150MB package it took about an hour (!) so I'm thinking that Sony's servers hosting the update are just incredibly slow and/or under resourced.

  

Good luck!

 

- Nick

Highlighted
Enthusiast
Posts: 3
Registered: ‎09-14-2017
Message 13 of 17 (279 Views)

Re: UBP-X800 Connection status cannot be confirmed.

I have exactly the same problem. Although the player connected to the internet and updated its firmware to the latest version M36.R.0175 it can't access to any app. When I try to add an app it passes step 1 & 2 and then it says "Connection Status Cannot be Confirmed. The service requested was not found. The server returned with the following reference code 48." I have opened a ticket to Sony and waiting their response. 

 

Have you managed solving the problem?

Enthusiast
Posts: 4
Registered: ‎09-05-2017
Message 14 of 17 (272 Views)

Re: UBP-X800 Connection status cannot be confirmed.

Yeah, same. Marinoss man where do you live?
Enthusiast
Posts: 3
Registered: ‎09-14-2017
Message 15 of 17 (241 Views)

Re: UBP-X800 Connection status cannot be confirmed.

Hi Blkr,

 

I live in Cyprus. How about you? 

Enthusiast
Posts: 4
Registered: ‎09-05-2017
Message 16 of 17 (221 Views)

Re: UBP-X800 Connection status cannot be confirmed.

Turkey
Moderator
Posts: 121
Registered: ‎04-04-2017
Message 17 of 17 (54 Views)

Re: UBP-X800 Connection status cannot be confirmed.


Hi Blkr,

 

Welcome to the SONY Community!

 

For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

Regards,
-Jay

 

If my post answers your question, please click the button below "Accept as Solution".

 

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