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Enthusiast
Posts: 5
Registered: ‎05-14-2017
Message 1 of 12 (1,459 Views)

UBP-X800 Freezes on Mongrel Media Blu-ray Discs

Hello, I am having an issue where my new UBP-X800 refuses to play and freezes on 2 Blu-ray discs I own, Terminator 2 and Total Recall "Mondo" Steelbooks by Mongrel Media in Canada. Both discs will load up to the main menu, and when play movie is selected, they both freeze at the same point on the "Metropole Film Distribution" splash screen before the movie starts. I have to unplug the player to regain function. I hope this is something that can be solved via firmware like the recent 20th Century Fox macroblocking issue. I was wondering if anyone else owned these or other Mongrel releases and could test. So far my player has functioned properly with all other discs. 

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Moderator
Posts: 4,644
Registered: ‎03-12-2015
Message 2 of 12 (1,399 Views)

Re: UBP-X800 Freezes on Mongrel Media Blu-ray Discs

 

Hi, Egghaus

 

Welcome to Sony Community! 

 

Were there error message or code appeared on the screen? Try to isolate the issue by following the links below: 

 

 

 

Hope these help. 

 

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

Enthusiast
Posts: 5
Registered: ‎05-14-2017
Message 3 of 12 (1,393 Views)

Re: UBP-X800 Freezes on Mongrel Media Blu-ray Discs

No error message, just a hard freeze. Happened at the exact same point each time on both discs. I have BD internet connection set to "Do not allow". Other discs have played fine so far.
Moderator
Posts: 253
Registered: ‎03-10-2014
Message 4 of 12 (1,337 Views)

Re: UBP-X800 Freezes on Mongrel Media Blu-ray Discs

Hello Egghaus,

 

We are working to attempt to replicate your condition.  I've passed this information to my Canadian counterparts as they will be able to the get Mongrel Media discs for testing (not available in US).  Until we are able to replicate we will not be able to determine the Root Cause of this condition.  As soon as they have a preliminary evaluation, I'll share the results with you.

 

Thank you,

Chris

Enthusiast
Posts: 5
Registered: ‎05-14-2017
Message 5 of 12 (1,334 Views)

Re: UBP-X800 Freezes on Mongrel Media Blu-ray Discs

OK great news, thanks for the update Chris.
Moderator
Posts: 253
Registered: ‎03-10-2014
Message 6 of 12 (1,299 Views)

Re: UBP-X800 Freezes on Mongrel Media Blu-ray Discs

Hello Egghaus,

 

Could you confirm if the follow two are the "Mondo Steelbook" versions of the movies that you are having the issue with?

 

https://www.amazon.com/Total-Recall-Limited-Steelbook-Blu-ray/dp/B017A9INHU

https://www.amazon.com/Terminator-Limited-Mondo-Steelbook-Blu-ray/dp/B0117QMRME

 

Thank you very much,

---Chris

Enthusiast
Posts: 5
Registered: ‎05-14-2017
Message 7 of 12 (1,294 Views)

Re: UBP-X800 Freezes on Mongrel Media Blu-ray Discs

Hi Chris, those are the correct versions. There are in fact 2 versions of the T2 cover but the disc should be the same. I have the red cover version;

 

https://mondotees.com/blogs/news/34054339-mondo-x-steelbook-009-terminator-2-judgment-day

Moderator
Posts: 253
Registered: ‎03-10-2014
Message 8 of 12 (1,160 Views)

Re: UBP-X800 Freezes on Mongrel Media Blu-ray Discs

Hello Egghaus,

 

I've tested the two movie titles (Terminator 2 and Total Recall) that you provided and a third title (Pan's Labyrinth).

I tested each of these movies in both English and French playback with no issues.  For Total Recall, I had two copies and both played without incident.

 

I tested with the following:  UBPX800 with firmware version M36.R.0173 playing on a Sony XBR43X830C.  I tested on multiple UBPX800 units.  I have sent the disc titles to our design group and they will do a full analysis of the disc encoding to determine if they is any underlaying root cause for your behavior.  We will continue to attempt to replicate the behavior that you are experiencing.

 

Do you know if during your playback that the "freezing" occurs during the same spot on this discs (e.g. same time index)?

Any additional observations that you may have would be helpful for us to identify any issues.

 

Thank you very much,

---Chris

Enthusiast
Posts: 5
Registered: ‎05-14-2017
Message 9 of 12 (1,156 Views)

Re: UBP-X800 Freezes on Mongrel Media Blu-ray Discs

Hi Chris, I think I narrowed down the problem to the DSEE HX audio upscale feature. I believe this is off by default but I had it on to test some CDs. I turned it off and both discs started and played without issue. I also tested with Bluetooth on and off but that seemingly had no effect. Right now I have DSEE and Bluetooth OFF. Hope this can help your investigation, I thought DSEE only affected audio CDs and files.
Moderator
Posts: 253
Registered: ‎03-10-2014
Message 10 of 12 (1,151 Views)

Re: UBP-X800 Freezes on Mongrel Media Blu-ray Discs

Hello Egghaus,

 

Thank you for the feedback.  I see the DSEE HX is default to OFF, so my testing was in that state.

I've started testing with the setting to ON.  I'll provide this information to our design team so that they can evaluate it.

 

Thank you for your help, this will be useful for identifying a possible Root Cause.

Chris

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