Skip to the end of navigation

Welcome to the Community!

Blu-Ray - General

Showing results for 
Search instead for 
Do you mean 
Reply
Enthusiast
Posts: 9
Registered: ‎04-10-2013
Message 11 of 81 (6,568 Views)

Re: UBP-X800 Lockup issues

[ Edited ]

Coincidence. This continues to occur with every new firmware update.

 

Sony - when will you admit this is a widespread issue and FIX the problem?

Enthusiast
Posts: 9
Registered: ‎04-10-2013
Message 12 of 81 (3,496 Views)

Re: UBP-X800 Lockup issues

Sony - when will you admit this is a widespread issue and FIX the problem?
Rookie
Posts: 1
Registered: ‎09-27-2017
Message 13 of 81 (3,307 Views)

Re: UBP-X800 Lockup issues

I purchased my UBP-x800 in March.   I am having freeze issues with YouTube only - but it happens all the time - about 5 mins into any video on YouTube and the screen freezes and I get "loading..." on the screen.... sometimes it resumes but most times it does not.    I have NOT had any freezing issues while playing a DVD (however I have not played any 4K DVDs), nor on Netflix, nor on the MLB.COM app which I use to watch baseball via my subscription.    Also - I cannot connect to the provisioning server for updates now (I was able to previously, and was able to update the device, but now I can't).   The "network" is obviously working OK since Netflix and MLB work fine.   Amazon used to work, but now I cannot connect.    When checking network settings and diagnostics, the unit reports that all network connections are OK.    Very bewildering.   Any advice?

Apprentice
Posts: 9
Registered: ‎09-17-2017
Message 14 of 81 (3,272 Views)

Re: UBP-X800 Lockup issues

[ Edited ]

Its  a bug go in to display setings then turn off 24p on all settings.

Enthusiast
Posts: 4
Registered: ‎09-28-2017
Message 15 of 81 (3,139 Views)

Re: UBP-X800 Lockup issues

Just happened to my new unit playing Passengers using the latest firmware. That and no Dolby Vision, it makes me sad.

Rookie
Posts: 1
Registered: ‎11-10-2017
Message 16 of 81 (2,650 Views)

UBP-X800 Lockup issues

 

Hello Sony,

 

i have a UBP-X800 for 2 days and it lockups already 2 times loading a dvd. Is there is fix for it.

It is aready loaded with the latest firmware.

 

Regards Michel

Moderator
Posts: 1,677
Registered: ‎11-04-2016
Message 17 of 81 (2,495 Views)

Re: UBP-X800 Lockup issues

Hi MichelKoenders,

 

Welcome to the SONY Community!

 

 

Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America, Latin America, and Asia Pacific. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

 

Regards,

-Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Enthusiast
Posts: 2
Registered: ‎11-16-2017
Message 18 of 81 (2,473 Views)

Re: UBP-X800 Lockup issues

I have the same problem this when watching guidance of galaxy 2. No sound and pictures. It can not power off and need to unplug the power. It can not restart again when plug the power supply! The green power light is off but the machine is on. The tray can eject and return. How can i fix it? I just bought from amazon and watch the movie only 10 mins. !!!
Apprentice
Posts: 10
Registered: ‎10-16-2016
Message 19 of 81 (2,224 Views)

Re: UBP-X800 Lockup issues

I just started using this unit yesterday and it worked fine for about 10 hours (playing movies no streaming) but when I returned to the menu, it started flashing. Every second or so the menu would disappear and then come back. It was late so I went to bed. This morning it returned to normal operation but I will play it again for 10 hours. In the meantime, I uploaded the latest firmware. I suspect my particular issue could be due to heating of the unit. It seems to have affected the menu but not the playback functions.
Apprentice
Posts: 10
Registered: ‎10-16-2016
Message 20 of 81 (1,735 Views)

Re: UBP-X800 Lockup issues

I just experienced the same issue, my unit froze and I had to unplug it. I owned two Sony Blu-ray players before and very seldomly they did freeze but I was able to unfreeze them by keep pressing the power button. I think this issue is also related to random picture flickering on my LG Oled TV. From what Ive gathered in different forums, Im afraid this is a malfunctioning issue with this model. Its a shame Sony will not address it. My firmware is up to date. I wonder if I should exchange it with another.

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook