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Enthusiast
Posts: 1
Registered: ‎07-08-2014
Message 1 of 2 (455 Views)

Unable to play .mkv files in DVP

Hello,

 

I have a DVD with USB connected player.  However, this player does not support .mkv files.  Please advice if we can upgrade the internal software (firmware) to be able to play the .mkv files?

 

Regards,

 

Siddhartha

Regards,

Siddhartha
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Moderator
Posts: 492
Registered: ‎09-07-2016
Message 2 of 2 (412 Views)

Re: Unable to play .mkv files in DVP

Hi Sneogi,

 

Welcome to the Sony Community!

 

Upgrading the internal software of our devices is not recommended. Making certain changes to the unit's operating system may cause problems and will automatically void its warranty. We suggest getting one of our Bluray players as most of them already support .MKV files via USB. A great example would be the BDPS3500 or the BDPS6500. 

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Best regards,
-Mark

 

If my post answers your question, please mark it as "Accept as Solution".

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