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Posts: 1
Registered: ‎07-08-2014
Message 1 of 2 (645 Views)

Unable to play .mkv files in DVP



I have a DVD with USB connected player.  However, this player does not support .mkv files.  Please advice if we can upgrade the internal software (firmware) to be able to play the .mkv files?






Posts: 495
Registered: ‎09-07-2016
Message 2 of 2 (602 Views)

Re: Unable to play .mkv files in DVP

Hi Sneogi,


Welcome to the Sony Community!


Upgrading the internal software of our devices is not recommended. Making certain changes to the unit's operating system may cause problems and will automatically void its warranty. We suggest getting one of our Bluray players as most of them already support .MKV files via USB. A great example would be the BDPS3500 or the BDPS6500. 


For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region Due to proximity, they are in a better position to respond to your questions or concerns.


Best regards,


If my post answers your question, please mark it as "Accept as Solution".

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