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Enthusiast
Posts: 3
Registered: ‎08-03-2017
Message 1 of 5 (1,717 Views)
Accepted Solution

bdv-n5200w stuck on input

I own the cosmic horror home theatre system known as "bdv-n5200w". The latest in a long row of issues I have with it is that when I use a hdmi input on my TV, the receiver automatically goes to its TV input, which is all well and good. But when I go to the ARC-input on my TV to go to another HDMI port on the receiver, the receiver is stuck on its own TV-input.

I try hitting home on three different remotes; the receivers original remote, my harmony hub app and my TVs remote. Nothing works. It's stuck. The only thing that works is unplugging the systems power, wait a couple of minutes and put it back in.

It's the worst. I've tried resetting the system. I've tried ignoring it. I've tried yelling at it. I've tried cursing it. I'm out of ideas. I want something that will work. Thank you.
Moderator
Posts: 1,701
Registered: ‎11-04-2016
Message 2 of 5 (1,602 Views)

Re: bdv-n5200w stuck on input

Hi Niklasalkin,

 

Welcome and thank you for considering the SONY Community!

 

 

Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America, Latin America, and Asia Pacific. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

 

Regards,

-Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Enthusiast
Posts: 1
Registered: ‎01-14-2018
Message 3 of 5 (772 Views)

Re: bdv-n5200w stuck on input

Any answer on this? I am having the same exact problem and the link that was provided leads to nowhere. Help please. Thank you
Enthusiast
Posts: 3
Registered: ‎08-03-2017
Message 4 of 5 (764 Views)

Re: bdv-n5200w stuck on input

Unfortunately no answer or solution. I still have to get up and unplug it from the wall. Now audio has started to drop out as well so I’ll have to restart the receiver every now and then.

Simply put we’re sitting on a ****** product here. One day I’ll buy something else, and honestly, from another brand.
Enthusiast
Posts: 3
Registered: ‎08-03-2017
Message 5 of 5 (401 Views)

Re: bdv-n5200w stuck on input

The firmware update released 1/30 seems to have fixed this issue! I've been using the receiver over the weekend and have had zero issues. The receiver even shuts off faster and doesn't get stuck just blinking the light for two minutes.

 

Two thoughts: 1) So happy that they're supporting these legacy products (though the update is also for newer systems), that's good PR right there. 2) What on EARTH took them so long?? That's bad PR right there.

 

All in all, this gave my system a couple of more months to live and I'm glad it's fixed.

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