Language: English / Spanish

welcome to Sony's community site

Get involved! Whether you are here to ask or give help - we are happy you stopped by and look forward to seeing you in the future! Please watch our Welcome Video to get started.

Blu-Ray - General

Reply
Tuning Up
mtb6412
Posts: 1
Registered: ‎01-14-2013

remote control stopped working

Our remote stopped working...is there a way to reset it?  New batteries did not help.

Please use plain text.
Top 40 Artist
KimberlyS
Posts: 3,846
Registered: ‎11-12-2012

Re: remote control stopped working

Hello Mike,

Welcome to the Sony community forums.

What product is your remote  control associated with?

is it a universal remote?  is it the remote that came with the device. ie TV, Blu-ray player,

If your remote is the remote commander that came with your TV or blu-ray player

all that is required is battery power, and an unobstructed line of sight  path to the device.

make sure there is nothing in front of the product such as  knick nacks if on an entertainment system.

or books,magazines or other items if on a table.

 

If the remote still does not function,  do you have other sony products?   the remote for our Televisions will power  our Blu-ray players natively without any further  programming.   If there is no response from the remote at all please contact support for more options.

http://esupport.sony.com/US/p/support-info.pl?info_id=932

Please use plain text.