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Enthusiast
Posts: 1
Registered: ‎08-22-2013
Message 1 of 5 (1,382 Views)

Activate Enhanced Features blu ray not working

I'm trying to get to Netflix through my Sony blu-ray player.  It worked fine until tonight.  I can see that I am connected to my internet service (wifi) but when I go to "Activate Enhanced Features" it returns a message that I am not connected to the network.  I cannot then try to re-register my device with my Netflix account  since I cannot get the registration code.  Any suggestions?  Mark

Moderator
Moderator
Posts: 89
Registered: ‎04-02-2013
Message 2 of 5 (1,358 Views)

Re: Activate Enhanced Features blu ray not working

Hello letemark,

 

To better assist you with your Sony BD player, please provide us with the model of your BD player.

 

 

Thanks,

JRS

Rookie
Posts: 2
Registered: ‎02-13-2015
Message 3 of 5 (1,002 Views)

Re: Activate Enhanced Features blu ray not working

Hi, Am having somewhat the same problem with a new BDP-BX520.  Have connected everything perfectly.  Have internet access and can play DVDs and BluRays.  Problem is I am trying to connect to my Netflix account.  But, in order to do that I have to register the BDP with Sony Essentials which requires a Registration Code from my product.  There is no Activate Enhanced Features on the XMB  and I have tried  to "Refresh Internet Video" in order to get the Activate Enhanced Features button on the XMB to no avail.   I am pretty savvy when it comes to things like this, but this one has me stumped.  Please help before I return the product.

Moderator
Posts: 3,037
Registered: ‎10-20-2014
Message 4 of 5 (985 Views)

Re: Activate Enhanced Features blu ray not working

Hi Alkaloidal,

 

Please check the link below for further assistance.

 

https://us.en.kb.sony.com/app/answers/detail/a_id/33545/p/47329,47564,91682/c/65,66/kw/activate%20en...

 

Thanks.

>Joffrey

 


If my post answers your question, please mark it as "Accept as Solution"

Rookie
Posts: 2
Registered: ‎02-13-2015
Message 5 of 5 (983 Views)

Re: Activate Enhanced Features blu ray not working

Thank you Joffrey.  Had Sony support on the phone the other day and had the issue resolved,.  Had to reconfigure internet settings. Thank you very much.

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