We're sorry to hear that the unit is not working properly. Kindly make sure that the unit is updated with the latest software version. You may check this link for steps on updating the software:
You may also check the links below for additional troubleshooting steps to further isolate the issue:
If my post answers your question, please mark it as "Accept as Solution"
Welcome to Sony Community!
We are sorry to hear this issue with your player. Please follow the steps here to perform a power reset to isolate the issue: https://us.en.kb.sony.com/app/answers/detail/a_id/76256/.
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