Skip to the end of navigation

Welcome to the Community!

Blu-Ray - Netflix, Online Video, Network & Internet

Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Rookie
Posts: 1
Registered: ‎08-11-2017
Message 1 of 3 (297 Views)

BDP-S1700 keeps turning off

My BDP-S1700 keeps turning off after about 30 minutes and resets everything. I lose all my apps and have to sign into everything again. I have checked the plug and that is not the problem. Please help.
Moderator
Posts: 330
Registered: ‎02-02-2017
Message 2 of 3 (217 Views)

Re: BDP-S1700 keeps turning off

Hi Hensley200399,

 

Welcome and thank you for considering the SONY Community!

 

We're sorry to hear that the unit is not working properly. Kindly make sure that the unit is updated with the latest software version. You may check this link for steps on updating the software:

https://us.en.kb.sony.com/app/answers/detail/a_id/41705/p/47329%2C47564%2C91700/c/65%2C66/kw/softwar...

 

You may also check the links below for additional troubleshooting steps to further isolate the issue:

https://us.en.kb.sony.com/app/answers/detail/a_id/76256/p/47329%2C47564%2C91700/c/65%2C66/kw/power%2...

https://us.en.kb.sony.com/app/answers/detail/a_id/69542

 

Regards,

~Ralph

 

If my post answers your question, please mark it as "Accept as Solution"

 

Moderator
Posts: 4,440
Registered: ‎03-12-2015
Message 3 of 3 (215 Views)

Re: BDP-S1700 keeps turning off

 

Hi, Hensley200399

 

Welcome to Sony Community! 

 

We are sorry to hear this issue with your player. Please follow the steps here to perform a power reset to isolate the issue: https://us.en.kb.sony.com/app/answers/detail/a_id/76256/

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook