Skip to the end of navigation

Welcome to the Community!

Blu-Ray - Netflix, Online Video, Network & Internet

Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Rookie
Posts: 2
Registered: ‎11-05-2017
Message 1 of 1 (592 Views)

BDP-S3500 Apps and setup won't work but Netflix does

[ Edited ]

I have a BDP-S3500 that I purchased "brand new" less than 7 months ago.

 

The BDP-S3500 is connected to the internet through it's built in wireless connection.

 

iView app gives only a black screen, Youtube app gives a black screen with spinning ball icon, then the youtube splash screen followed by unending black screen and the 'setup' app gives only a blue screen with a spinning 'waiting' icon until the player times out and shuts down,

 

But the Netflix App works and plays content just fine.

 

This means that this is NOT a network connectivity issue.

 

Also the unit won't go into 'setup' so this is a fault that is not to do with connectivity.

 

I have searched online and it seems there is no way to do a 'factory reset' on this player. None that I could find anyway.

 

I have found two other users on this forum that have asked very similar questions with the same problem on the BDP-S3500, in 2015, and neither received an answer.

 

I am hoping against hope that there may be some Sony employees that read these questions and provide some actual technical support for their prodcuts.

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook