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Rookie
Posts: 6
Registered: ‎11-12-2012
Message 1 of 4 (691 Views)

BDP-S3500 Fails USB & Internet Update

I have a BDP-S3500 that I can't get to update, it fails via Wi-Fi & USB.

Upon starting the update procedure, the unit shuts off and doesn't start to update untill the power button is pressed to turn it on. Then it starts and fails. It has been restored to factory settings twice, with the same results.

It has been useless until today when I noticed an update notification option that I turned off.

So now it is usable without prompting for an update before doing anything, I'd still like to update the firmware.

Firmware is currently M24.R.0205.

Rookie
Posts: 3
Registered: ‎03-20-2017
Message 2 of 4 (665 Views)

Re: BDP-S3500 Fails USB & Internet Update

Same exact problem here. BDP S5500.
Highlighted
Rookie
Posts: 3
Registered: ‎03-20-2017
Message 3 of 4 (664 Views)

Re: BDP-S3500 Fails USB & Internet Update

Except for mine is utterly useless, even with the update notification turned off Smiley Sad
Moderator
Posts: 1,465
Registered: ‎11-04-2016
Message 4 of 4 (613 Views)

Re: BDP-S3500 Fails USB & Internet Update

[ Edited ]

Hi Thorsteenster and Jgarwood,

 

Welcome and thank you for considering the SONY Community!

 

We are sorry to hear that the unit is unable to update the software version. Kindly visit the next link to isolate the issue when updating the software: 

https://us.en.kb.sony.com/app/answers/detail/a_id/45101/p/47329%2C47564%2C95500/c/65%2C66/kw/softwar....

 

 

Regards,

~Erin

 

If my post answers your question, please click the button below "Accept as Solution".

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