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Posts: 1
Registered: ‎03-18-2017
Message 1 of 2 (68 Views)

BDP S3700 Stuck on Logo Screen

I've tried power resets as recommended on other posts. I've also tried connecting to multiple TVs using a different HDMI cable. Sometimes I just get a blank screen. Other times I get the Sony and Blueray logos, but it never goes any further.

Thank you.
Posts: 576
Registered: ‎11-04-2016
Message 2 of 2 (16 Views)

Re: BDP S3700 Stuck on Logo Screen

Hi Bradroberts,


Welcome and thank you for considering the SONY Community!


We are sorry to hear what happened with the player. You may consider the steps below to iisolate the issue:


Attempt a power reset to resolve this issue. To perform the power reset, press and hold the POWER button on the front of the Blu-ray Disc® player for 10 seconds. The Blu-ray Disc player should turn off. If it does not turn off, unplug the power cord from the electrical outlet. You may access this steps in the next link:,47564,95997/c/65,66/kw/wont%20respon...


If the power reset did not resolve the issue and the most recent firmware is already installed, then service may be required.






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