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Rookie
Posts: 2
Registered: ‎03-18-2017
Message 1 of 3 (538 Views)

BDP S3700 Stuck on Logo Screen

I've tried power resets as recommended on other posts. I've also tried connecting to multiple TVs using a different HDMI cable. Sometimes I just get a blank screen. Other times I get the Sony and Blueray logos, but it never goes any further.

Thank you.
Moderator
Posts: 1,164
Registered: ‎11-04-2016
Message 2 of 3 (486 Views)

Re: BDP S3700 Stuck on Logo Screen

Hi Bradroberts,

 

Welcome and thank you for considering the SONY Community!

 

We are sorry to hear what happened with the player. You may consider the steps below to iisolate the issue:

 

Attempt a power reset to resolve this issue. To perform the power reset, press and hold the POWER button on the front of the Blu-ray Disc® player for 10 seconds. The Blu-ray Disc player should turn off. If it does not turn off, unplug the power cord from the electrical outlet. You may access this steps in the next link:

https://us.en.kb.sony.com/app/answers/detail/a_id/41801/p/47329,47564,95997/c/65,66/kw/wont%20respon...

 

If the power reset did not resolve the issue and the most recent firmware is already installed, then service may be required.

 

 

Regards,

~Erin

 

If my post answers your question, please click the button below "Accept as Solution".

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Rookie
Posts: 2
Registered: ‎03-18-2017
Message 3 of 3 (352 Views)

Re: BDP S3700 Stuck on Logo Screen

Thank you for the reply. I did try the power reset several times and unfortunately, it didn't work. I've only had the player for 2 months, so fortunately it is under warranty. I contacted Sony support and they concluded that I needed to return it. My experience with customer support was great!

 

Thanks again for reply.

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