I've tried power resets as recommended on other posts. I've also tried connecting to multiple TVs using a different HDMI cable. Sometimes I just get a blank screen. Other times I get the Sony and Blueray logos, but it never goes any further.
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We are sorry to hear what happened with the player. You may consider the steps below to iisolate the issue:
Attempt a power reset to resolve this issue. To perform the power reset, press and hold the POWER button on the front of the Blu-ray Disc® player for 10 seconds. The Blu-ray Disc player should turn off. If it does not turn off, unplug the power cord from the electrical outlet. You may access this steps in the next link:
Thank you for the reply. I did try the power reset several times and unfortunately, it didn't work. I've only had the player for 2 months, so fortunately it is under warranty. I contacted Sony support and they concluded that I needed to return it. My experience with customer support was great!