I've seen a lot of discussion about problems with this device, the BDP-S3700 Blu-ray/DVD player, and with the remote. I have problems with one or possibly both.
I have had this player since October of 2016. It was a bit fussy/fiddly to set up but has worked dependably enough as a disc player and streaming device.
A couple of days ago the player started getting stuck on the blu-ray splash screen. I unplugged the power and HDMI, then plugged it back in - that worked a couple of times. I did a software update wirelessly, because the system prompted for it. Then, the player stopped responding to the remote. I checked the batteries - fine. Checked the IR - no signal. The player's power and eject buttons do not work, and I have a disc trapped in the player.
The remote certainly seems defective, as does the player.
The window has passed for returning this player to the retailer where I bought it.
1. How can I safely get the disc out of the player?
2. What are my options for returning/replacing this defective unit?