Skip to the end of navigation

Welcome to the Community!

Blu-Ray - Netflix, Online Video, Network & Internet

Showing results for 
Search instead for 
Do you mean 
Reply
Enthusiast
Posts: 2
Registered: ‎01-30-2015
Message 21 of 31 (5,815 Views)

Re: BDP-S5100

Figured out that if you go to the Settings Menu-> Resetting -> Initialize Personal Information and reset your personal internet settings, then go back to the Video menu and refresh the internet video settings, that brought back all apps. Yay!

Enthusiast
Posts: 6
Registered: ‎04-03-2015
Message 22 of 31 (5,180 Views)

Re: BDP-S5100

Same problem here and resetting didn't solve.
Called SONY and SOLUTION was to manually update firmware.
1 - On a PC, go to http://esupport.sony.com/US/ and search for your model (BDP-S5100);
2 - Select "Drivers & Software";
3 - Choose or OS;
4 - Download the firmware;
5 - For BDP-S5100 model, the unziped files need to be burnt to a DVD! Copied to the root of DVD, no folders;
6 - Insert the DVD on the BDP-S5100 player. It should start updating firmware;
7 - Follown on screen instruction and now you should have Internet.

Thank Sony.
Enthusiast
Posts: 6
Registered: ‎04-03-2015
Message 23 of 31 (5,179 Views)

Re: BDP-S5100

Same problem here and resetting didn't solve.

Called SONY and SOLUTION was to manually update firmware.

1 - On a PC, go to http://esupport.sony.com/US/ and search for your model (BDP-S5100);

2 - Select "Drivers & Software";

3 - Choose or OS;

4 - Download the firmware;

5 - For BDP-S5100 model, the unziped files need to be burnt to a DVD! Copied to the root of DVD, no folders;

6 - Insert the DVD on the BDP-S5100 player. It should start updating firmware;

7 - Follown on screen instruction and now you should have Internet.

 

Thank Sony.

Specialist
Posts: 22
Registered: ‎11-07-2014
Message 24 of 31 (5,140 Views)

Re: BDP-S5100

[ Edited ]

My experience: the "Network Error" message is reported by many different problems. And of course a "fix" that works for some of the problems does not work for others. In fact for one particular currently common problem, Setup->Resetting->InitializePersonalInformation actually makes it worse; only upgrading to the latest firmware (M15.R.0197) from a local disc seems to solve the problem and repair the damage.

 

The specific problem described in this post is apparently that many devices and services (more than just Sony Blu-rays, also PCs, many websites, online banking, old web browsers, etc.) relied on the old SSLv3. But a security vulnerability in that version was discovered recently, and in response all available server software abruptly turned off support for SSLv3. The only fix is a firmware update not done "over the network"  ...which for Sony Blu-ray players means from a disc instead.

 

How to tell if you're experiencing this particular problem: If you find all of--  i] Connection to the Internet is (still?) okay. Setup->NetworkSettings->NetworkConnectionDiagnostics says network connections are correct, and web browsing to some sites works. ii] After several seconds, Setup->SystemInformation says "Provisioning Server Status: Failed", and iii] None of the online video functions works. No streaming service works. Attempts to access SEN fail. Seemingly simple functions like "Unregister Device" and "Activate Enhanced Functions" fail. Even Setup->NetworkUpdate always fails with the message about network error.

 

(Frequently these symptoms are blamed on the Sony Servers seemingly being down. This is a red herring. The Sony Servers are really up and this is not really the problem. Unlike what you're probably used to, the Sony Servers are configured to not respond to ping requests even when they are up, so no response does not mean what it usually means. There are straightforward alternate ways to find out if the Sony Servers are up, but pursuing this path is a waste of time because it's not really the problem.)

 

Double-check by displaying Setup->SystemSettings->SystemInformation "Software Version". If it's not M15.R.0197 or a larger number, it seems the only thing you can do is update the firmware from a disc (not the usual NetworkUpdate). You can get a disc from Sony Support after they are convinced you really do have this particular problem. Downloading the new firmware and creating the disc yourself is also possible and is quicker  (detailed directions in previous post)  ...but it's an error-prone process requiring some arcane computer skills, and I don't recommend it for non-computer nerds. You won't find much documentation for the process of updating firmware with a disc (in fact it may appear the process doesn't even exist), but rest assured it really did work for me.

Rookie
Posts: 1
Registered: ‎04-20-2015
Message 25 of 31 (4,960 Views)

Re: BDP-S5100

we have reset to factory settings, everything is updated, unplugged it nothing seems to fix this problem! We keep getting this error ssl alarm display. Sony u need to fix this! Im never buying a sony again
Specialist
Posts: 22
Registered: ‎11-07-2014
Message 26 of 31 (4,940 Views)

Re: BDP-S5100

This thread describes more than one problem, and each has a different fix (so there are several fixes). See for example the post just before yours. If it describes your particular problem, a telephone call to Sony support should provide a solution.

Apprentice
Posts: 7
Registered: ‎07-29-2016
Message 27 of 31 (2,461 Views)

Re: BDP-S5100

When I try to set an IP or DNS address on my BDP-S6500 it responds "Invalid IP address".  I entered:

 

IP: 198.162.1.142

DNS: 8.8.8.8

 

Are these invalid formats?

Specialist
Posts: 22
Registered: ‎11-07-2014
Message 28 of 31 (2,452 Views)

Re: BDP-S5100

Some systems accept the whole address in one input field, others accept each number in one of four separate fields with an _assumed_ (not explicitly typed) dot between them.

 

Most likely "invalid IP address" means that address isn't reachable with the current configuration. If this is the issue, you may need to get the Gateway and Subnetmask fields correct first. The player may also have a restriction that you're not allowed to enter any DNS server address until you've first got the IP address of the player itself accepted, and again the error message for this problem is likely to be the misleading "invalid IP address".

 

Unless your home network is pretty unusual, the address will typically be 192.168.1.x (i.e. not the 162 you show but rather 168, not 'two' but 'eight')

Moderator
Posts: 1,165
Registered: ‎07-16-2015
Message 29 of 31 (2,420 Views)

Re: BDP-S5100

Hi Greg_B,

 

Welcome to the Sony Community!

 

Just like what ckollars stated, "Unless your home network is pretty unusual, the address will typically be 192.168.1.x (i.e. not the 162 you show but rather 168, not 'two' but 'eight')", try using 192.168.X.******. That is the most common IP address format. 

 

This may just be a case of a minor mixup. Please do give us an update if it works, and we'll help you out if ever other configurations are needed.

 

Best regards,

-Mark

 

 

If my post answers your question, please mark it as "Accept as Solution"

Apprentice
Posts: 7
Registered: ‎07-29-2016
Message 30 of 31 (2,412 Views)

Re: BDP-S5100

I was posting the IP address from memory and got the numbers confused. What I originally tried were the 192.168... numbers that ckollars stated. It would not accept them nor would it accept the 8.8.8.8 and 8.8.4.4 DNS addresses, claiming all were "Invalid IP address" issues.

 

So the question remains, how do you get a Sony Blu-Ray player to accept a valid IP address?

 

It remains infuruating trying to get this thing to stream MLB.tv - when it works it is wonderful, but it stops and freezes for several minutes and loses its net connection several times typically during a game.

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook