I have been a loyal Sony customer since the mid 1970s. This is the most disappointed I have ever been in their product. I have a new Blu-Ray home theater system, with latest firmware update. Netflix does not work more times than it does. It freezes and the power cord has to be disconnected from the unit.
I have steady 5.0+Mbps throughput on my ISP, and strong signal connection to 802.3g and n. Other wireless connections work flawlessly, such as DLNA access to shared media. Netflix works flawlessly on a couple of computers through the same router and ISP.
Bottom line, this is a firmware (hopefully) or hardware problem with BD player accessing Netflix. Sony had better correct this quality problem ASAP. Or they will find themselves in a class action lawsuit -- or worse.
Worse is to find themselves losing customers like myself, who have bought untold tens of thousands of dollars in Sony product over decades.
I hear Samsung and Panasonic do not have these problems.
Step up and do the right thing Sony. From what I read, your firmware M04.R.735 is probably most of the problem.
Got this unit set up all right and logged into our wireless network. Netflix worked fine for a couple days and then got messages saying that it could not make a network connection. Funny, the LG wireless Blue Ray that was on another floor in the house and a notebook could connect ok. Reset the modem, moved the router and still had the problem of not connecting to the network. Contacted Sony tech support twice, that was a waste of time. Was told to reset everything whenever it could not make a connection and try it again. Told tech support that everything else was fine except their product. Finally I got tired of this problem on something that I thought was top shelf stuff. Took it back to where I bought it and ordered a Panasonic. Very disappointed in Sony and will think twice before buying one of their products again.