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Tuning Up
sentry_303
Posts: 5
Registered: ‎07-05-2013

S3100 Not recognizing MKV/MPEG4 over Network

Trying this again...

 

So I've encountered an odd issue that cropped up after a couple updates ago.  When I first purchased the BDPS3100 it was able to recognize and instantly stream any file type from my server.  I use a  Synology DS211j with a pair of 2tb drives configured in RAID.  

 

After a patch (or two), I noticed that playing any file (except for AVIs) resulted in an "Unsupported format or unrecognizable file" error.  I did a little fiddling with the settings on my DS2 but can't seem to find anything I changed that would explain the problem.  On top of that, my Playstation 3 was still playing all the exact same files with no problem.

 

Upon further inspection, I noticed that the files that wouldn't play on the S3100 would display a "M2TS" file tag next to the file, while the ones that did play (only AVIs) would display the proper tag (AVI).  Every other type of file (MKV/MPG etc) would display as M2TS.

 

My next step was to copy a type of each (AVI/MKV/MPEG) to a thumb drive and plug it into the S3100.  Oddly enough, all the file tags displayed properly, and ALL THE FILES played properly as well!  

 

Obviously this means there is something wrong with the streaming, but why is it affecting the S3100 and not my PS3?  I didn't mess with any settings between patches, was there a patch that affected some type of network protocol that I wasn't aware of?

 

Any help is appreciated, thanks.

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Top 40 Artist
BrianP
Posts: 776
Registered: ‎05-23-2013

Re: S3100 Not recognizing MKV/MPEG4 over Network

[ Edited ]

The BD player may not support the MKV and MPEG file format on a DLNA server. You may check the list of supported file formats in pages 38-39 of the manual for your device. PS3 may have a different supported file format that is why the files play fine.

 

If my post answers your question, please mark it as "Accepted Solution".

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Tuning Up
sentry_303
Posts: 5
Registered: ‎07-05-2013

Re: S3100 Not recognizing MKV/MPEG4 over Network

Thanks for the info, but I'm pulling this information directly from the following PDF:

 

BDPS3100 Specs

 

Here's a picture I took of the info in question:

 

http://i.imgur.com/Gc8f2kf.jpg

 

According to this info, it says .mp4/.mkv should both be supported over DLNA.  Am I reading this info incorrectly?  Or has this information been patched to no longer support?  I could have sworn I had mp4s working before a series of patches after I unboxed and updated.

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Tuning Up
sentry_303
Posts: 5
Registered: ‎07-05-2013

Re: S3100 Not recognizing MKV/MPEG4 over Network

Also, I found the manual pages you mentioned.  So is this a case of one copy editor not following up with the other?  Seems a little sneaky to confirm DLNA playback on the Marketing sheet and then deny it in the manual.

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Top 40 Artist
BrianP
Posts: 776
Registered: ‎05-23-2013

Re: S3100 Not recognizing MKV/MPEG4 over Network

I do understand that on the marketing specifications it says that the player supports MKV/MP4 file format thru DLNA. Marketing specifications highlights the general features the player has. On the other hand, manuals or operating instructions include the detailed information for each features.

 

For us to isolate the issue, try a different media server. If you have a computer you may use the Windows media server. Click here to set up a DLNA server using the Windows 7 operating system.

 

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