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Enthusiast
Posts: 3
Registered: ‎03-17-2017
Message 11 of 60 (2,692 Views)

Re: Sony UBP-X800 and Netflix

I am having the same issue. I plug in my 4K samsung blue ray and it gets all Netflix 4K shows then i plug in my new sony and nothing comes up in 4K. I am returning this to Best Buy. It the whole reason i bought it.

Moderator
Posts: 245
Registered: ‎03-10-2014
Message 12 of 60 (2,691 Views)

Re: Sony UBP-X800 and Netflix

Hello everyone,

 

Thank you for the feedback.  I am currently testing this condition and feeding it back to our Design team.  As soon as I have any information I will share it with this forum.

 

Thank you,

Chris

Enthusiast
Posts: 6
Registered: ‎03-16-2017
Message 13 of 60 (2,689 Views)

Re: Sony UBP-X800 and Netflix

Sounds like Sony needs to
Sort this out quickly, many are returning over this.
Moderator
Posts: 245
Registered: ‎03-10-2014
Message 14 of 60 (2,684 Views)

Re: Sony UBP-X800 and Netflix

[ Edited ]

Hello guinryan and Wyoeric,

 

Could you share which television you are connected to?

 

I have an XBR55X850B for Btbuck1.

 

Thank you,

Chris

Enthusiast
Posts: 8
Registered: ‎03-01-2017
Message 15 of 60 (2,672 Views)

Re: Sony UBP-X800 and Netflix

Chris

I have a XBR-65x950b

Eric
Enthusiast
Posts: 3
Registered: ‎03-17-2017
Message 16 of 60 (2,668 Views)

Re: Sony UBP-X800 and Netflix

I have a samsung UN65KS8000

Apprentice
Posts: 3
Registered: ‎03-17-2017
Message 17 of 60 (2,639 Views)

Re: Sony UBP-X800 and Netflix

Same problem here ..4K on the amazon app but cannot get 4K on Netflix app (only streams HD)
Have a sony 4k hdr projector but the hdmi does go through my 4K non hdr receiver .

Returning the player .
Highlighted
Enthusiast
Posts: 1
Registered: ‎03-18-2017
Message 18 of 60 (2,545 Views)

Re: Sony UBP-X800 and Netflix

I have the same issue as well; 4K video comes through fine on the Amazon app, but doesn't on the NetFlix app.  I have a Sony VPL-VW365ES 4K/HDR projector.  Thought the UBP-X800 was going to be the answer for my 4K/HDR needs.  I guess it's not, so it's going back to Best Buy...  Can't imagine Sony is going to fare too well with everyone claiming their 2 free Blu-Rays and then turning the player back in when they realize it doesn't work properly...

Enthusiast
Posts: 1
Registered: ‎03-20-2017
Message 19 of 60 (2,464 Views)

Re: Sony UBP-X800 and Netflix

I have the same issue with the Netflix app not displaying 4K/UHD content. I have a Sony X940D that displays 4K Netflix content fine, but the UBP-X800 Netflix does not display it. I am on M36.R.0111 software. My network test speed is 86 Mbps.
Enthusiast
Posts: 6
Registered: ‎03-16-2017
Message 20 of 60 (2,439 Views)

Re: Sony UBP-X800 and Netflix

Hopefully this issue doesn't fall on deaf ears, it's been a few days and I haven't heard anything

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