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Enthusiast
Posts: 1
Registered: ‎06-01-2017
Message 1 of 11 (2,602 Views)

Sony UBP-X800 no Amazon PRIME

[ Edited ]

Just brought Sony UBP-X800, but it does not contain Amazon prime (video) Im living in Europe - Lithuania, and this servise is runing here (whithout proxy or something) on TV, Phones and PC but not on Sony UBP-X800 (no app in the menu). Sony look what apps You bloking in what countries. Im payed Amazon Prime susbscriber and I cant get app on my new stuff.

Enthusiast
Posts: 2
Registered: ‎06-03-2017
Message 2 of 11 (2,507 Views)

Re: Sony UBP-X800 no Amazon PRIME

Hi Rimc.

 

Same issue for me (I live in Belgium).

Sony official support line answered to me that "there is no information in their database that says that Amazon is available on the UBP-X800".  

Liars !

 

I'm very disappointed.

Moderator
Posts: 1,598
Registered: ‎11-04-2016
Message 3 of 11 (2,408 Views)

Re: Sony UBP-X800 no Amazon PRIME

[ Edited ]

Hi Rimc and ZigZig,

 

Thank you for visiting the SONY Community!

 

Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America, Latin America, and Asia Pacific. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

 

 

Regards,

~Erin

Enthusiast
Posts: 2
Registered: ‎06-03-2017
Message 4 of 11 (2,380 Views)

Re: Sony UBP-X800 no Amazon PRIME

Hi ErinC,

 

I was redirected to this SONY Community site directly from sony.be (Belgium).

So if this site is not attended to Belgian people, why did Sony Belgium send me here ?

 

Specialist
Posts: 20
Registered: ‎12-15-2016
Message 5 of 11 (2,338 Views)

Re: Sony UBP-X800 no Amazon PRIME

[ Edited ]

I live in Latin America and mine (BDP-S3700) doesn't have the Amazon app either... not even a web browser.

The Opera TV store offers a web browser, but I can't find it on the Opera Store in my player.

...and apparently Sony staffers don't visit this site much.

Rookie
Posts: 2
Registered: ‎12-06-2017
Message 6 of 11 (1,037 Views)

Re: Sony UBP-X800 no Amazon PRIME

Greetings, 

I live in London, Ontario CANADA and the unit I just purchased does not have an Amazon Video app. How can I add it? The app was visible in all the manuals I viewed. The box read UBP-X800/BM the sales order read UBP-X800/CA. Does this make a difference? It was purchased through Best Buy.  

Moderator
Posts: 1,598
Registered: ‎11-04-2016
Message 7 of 11 (945 Views)

Re: Sony UBP-X800 no Amazon PRIME

Hi BassikEd,

 

Thank you for considering the SONY Community!

 

 

The Amazon Video is only supported in the United States at this time and currently, we cannot add it to your player. In relation to your second concern, there's really no difference between the UBP-X800/BM and UBP-X800/CA. It is the same model, same specification, and functionality.

 

 

Best regards,

-Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Rookie
Posts: 2
Registered: ‎12-06-2017
Message 8 of 11 (940 Views)

Re: Sony UBP-X800 no Amazon PRIME

Hello, 

Thanks for answering. If Amazon Canada can sell the video service to Canadians and I can get the video service through a web based browser, same as in the States, why can't Sony create an update for all units registered in Canada to receive Amazon Prime as an option?? SONY.. Get with the game!! This is an EASY fix!

I guess I made the mistake in purhasing and should have gone Samsung... again...  

Enthusiast
Posts: 1
Registered: ‎12-30-2017
Message 9 of 11 (609 Views)

Re: Sony UBP-X800 no Amazon PRIME

I just bought this player yesterday and realized that there are no web browsing and amazon prime in canada. an agent told me that they are working on the amazon but dont know when it is release.

on there other hand, the only one thing I like about this sony is it does not temped with the sound like the xbox one s I bought on boxing day. I have 12 more days to return this box.

does samsung pass the audio through and does it has web browser. my new samsung qled tvs has all i needed for streaming but it also temped with the audio ( aka dd and dts:neo5)
Enthusiast
Posts: 1
Registered: ‎01-03-2018
Message 10 of 11 (517 Views)

Re: Sony UBP-X800 no Amazon PRIME

[ Edited ]

I bought this player specifically because it listed Amazon Prime as an installed app on Best Buy Canada's website, and Amazon was mentioned in all of the reviews I read online. Everyone gave this player top marks for everything, which I guess is true if you live in the United States. If you live anywhere else, don't bother. In Canada, there are barely any apps to choose from. It's basically just Netflix and YouTube... the bare minimum offered by *every other* player on the market. I'm very disappointed, and returning this thing immediately.

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