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Rookie
Posts: 1
Registered: ‎05-14-2017
Message 1 of 3 (1,009 Views)

Sony UHP-H1 Steaming Apps/featured Apps not loading

Hi, 

I recently purchased a Sony UHP-H1 BlueRay player. While everything else is great on the player, I rather dissapointed on the lack of streaming apps on the player. Many online reviews say that there are many streaming apps available, but what I have on my home page is 

1. Netflix

2. UStudio

3. YouTube

 

When I try to reload the apps section it says 'Cannot get the information' 

 

I have tried resetting the 'initialized personal information' option, have checked if the firmware is up to date but still no luck on this. 

 

Would appreciate any help. 

 

Regards

 

Lohan 

 

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Moderator
Posts: 1,537
Registered: ‎11-04-2016
Message 2 of 3 (967 Views)

Re: Sony UHP-H1 Steaming Apps/featured Apps not loading

Hi LohanB,

 

Welcome and thank you for considering the SONY Community!

 

You may consider following the steps below to isolate the issue:

 

NOTES:

  1. Test the Internet connection with a different device, such as a computer, to verify if Internet access is available.

    NOTE: If necessary, contact your Internet Service Provider (ISP) for assistance with re-establishing or activating an Internet connection.

  2. Confirm that an active Internet connection has been established using a wired or wireless connection.

    NOTES:

    • Some routers have a WMM setting that can help control the streaming video. If using a wireless connection, contact the router manufacturer for assistance on changing the WMM setting to help control latency and jitter when transmitting multimedia over a wireless connection.
    • If using a wireless gaming adapter for connection, make sure it is set up properly.
  3. Make sure the device has the latest system software update installed. This can either be done from the Settings menu of the device (recommended) or download the software update and installation instructions from eSupport web site. Go to Drivers and Software .
  4. Test if the error message only appears when accessing one particular online service or content.

    NOTE: If the error only occurs when trying to access one particular online website or service, then that particular site may be temporarily down for maintenance purposes. In these rare cases, re-attempt to access the desired online content at a later time.

  5. Reset the cable modem or router by unplugging the power cord from the electrical outlet for one minute.
  6. This issue may be resolved by refreshing the Internet content.

    Follow the steps below to try the Refresh Internet Content, Update List or Update Services operations.

    IMPORTANT: This step is not necessary on an Android TV™.

    The list of Internet applications may change after an update to the device. The list may also need to be updated or refreshed if it has been a while since you have used the Internet features on the device.

    NOTE: For devices other than the Android TV, the issue may be resolved by refreshing the Internet content.

    • Follow these steps to Refresh Internet Content.
      1. Using the supplied remote, press the HOME button.
      2. Select Settings.

        NOTE: The next steps will vary slightly depending on the model being used. Refer to the operations guide or i-Manual for model specific information. Go to Manuals, Specifications & Warranty.

      3. Select either Setup or Network.
      4. Select Refresh Internet Content.
    • Follow these steps to Update List.
      1. Using the supplied remote, press the HOME button.
      2. Select the VIDEO icon.
      3. Press the OPTIONS button.
      4. Select Update List.
    • To do an Update Services on Blu-ray Disc® players
      • Select Update Services on the Home screen.
  7. Change the Primary Domain Name Server (DNS) to a Public DNS 8.8.8.8., and the Secondary DNS to 8.8.4.4. in the Network Setup menu
  8. Reset the device to the factory default settings.

    NOTE: It may take up to 3 attempts for a full reset to occur.

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

 

Best regards,

~Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Rookie
Posts: 2
Registered: ‎11-18-2017
Message 3 of 3 (236 Views)

Re: Sony UHP-H1 Steaming Apps/featured Apps not loading

Hello,

 

Did this ever work for you?

 

I just purchsed the player and have the same exact problem.

I tried several things but of no help.

 

Any help would be greatly appreciated.

Thank you!

 

S.Sheri

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