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Enthusiast
Posts: 1
Registered: ‎09-08-2017
Message 1 of 4 (826 Views)

Sony bdv-n5200w wireless sound cuts out intermittently at random.

Sony bdv-n5200w sound cuts out intermittently at random.

It just started happening all of a sudden with no changes to anything.

It only happens with the wireless speakers.


Checked the wires.
Tried a factory reset.
Power cycling.
Secure link.

Problem persists

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Moderator
Posts: 45
Registered: ‎07-31-2017
Message 2 of 4 (727 Views)

Re: Sony bdv-n5200w wireless sound cuts out intermittently at random.

Hello Righton519,

 

Welcome to Sony Community!

 

We are very sorry for your bad experience here. Please allow us to help you and make this a better experience. You may consider performing the troubleshooting steps provided on the link below to isolate and fix the issue:

 

https://us.en.kb.sony.com/app/answers/detail/a_id/38388.

 

Best Regards,

_Bob

 

If my post answers your question, please click the button below "Accept as Solution".

Enthusiast
Posts: 1
Registered: ‎10-19-2017
Message 3 of 4 (434 Views)

Re: Sony bdv-n5200w wireless sound cuts out intermittently at random.

Hello guys,

I have same problems. Exactly like Rghton519 wrote. 

I tried everything, also bought new HDMI cable or IR cable. 

During weekend I exactly followed BobN´s manual. But it still continue. 

 

Sony should solve this topic soon. 

Moderator
Posts: 4,637
Registered: ‎03-12-2015
Message 4 of 4 (289 Views)

Re: Sony bdv-n5200w wireless sound cuts out intermittently at random.

 

Hi, Cyro3

 

Thank you for visiting Sony Community! 

 

For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

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