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Posts: 2
Registered: ‎11-10-2013
Message 1 of 6 (5,495 Views)
Accepted Solution

Streaming Hulu Plus

Why does Hulu stream SO badly when Netflix and Amazon Prime are just fine? It is always causing buffering issues to the point that it is unwatchable.
Posts: 2,040
Registered: ‎05-23-2013
Message 2 of 6 (5,475 Views)

Re: Streaming Hulu Plus

[ Edited ]

Depending on the file size of the video clip you are watching, it is possible that some video may pause and go into buffering mode when playing. This does not normally occur with short video clips, but long video clips may require additional buffering time. It is generally caused by a slow Internet connection speed. Use Speed Test on to verify that the Internet connection meets the minimum required connection speed or higher.


The minimum recommended speed for huluPLUS™ Internet video service is as follows:

  • 1.0 mbps or greater is recommended as a minimum for playing standard definition (SD) content.
  • 3.0 mbps or greater is recommended as a minimum for high-definition (HD) content.
The Internet connection speed can vary for many reasons. Below are the most common causes:
  • Network Sharing
  • Wireless Connection Strength
  • Router Type
  • Connection to Your ISP

Click here for more details.


Does this happen on all HULU videos? Have you tried checking the same HULU videos on another Sony Internet device or on a computer which is using the same router?

Posts: 2
Registered: ‎11-10-2013
Message 3 of 6 (5,461 Views)

Re: Streaming Hulu Plus

It happens on most Hulu videos but at different times. Network connections and speed tests are fine. PC streaming also fine. Hulu through Sony's provisioning server is hit or miss (usual miss with constant buffering) when all other streaming services are fine (Netflix, Amazon, Youtube, etc.)
Posts: 2
Registered: ‎03-24-2015
Message 4 of 6 (4,807 Views)

Re: Streaming Hulu Plus

I have a similar problem. Hulu Plus plays fine for a short time and on all other devices well. But on Sony BDP S3100 it begins to repeat the same 2 minutes over and over until I get  a Playback Failure message. I have tried Total reset and several other options. Sony support refuses to address the issue. 

Posts: 2,490
Registered: ‎10-20-2014
Message 5 of 6 (4,726 Views)

Re: Streaming Hulu Plus

Hi bearmisty,




Welcome to the Sony Community! 



It is sad to hear that the unit doesn't go well and sorry we've taken so long to respond. Please check for an update for your Blu-ray player. In addition, kindly manually set the IP address on your device and refresh the application list.




If my post answers your question, please mark it as "Accept as Solution".


Posts: 2
Registered: ‎03-24-2015
Message 6 of 6 (4,706 Views)

Re: Streaming Hulu Plus

yep, all of that has been done. Hulu took me through the whole proces in October. Nothing worked. It has been verified that I have the latest firmware. M14.R.0197 

DNS was checked. I have repeatedly refreshed to facory settings, meaning I had to reload all my passwords to connect again. Nothing has worked. 


All this started about the week of the one year anniversary of receiving my Sony blu-ray. I can only conclude, after six months,  that in order to use HuluPlus I have to pay for a new system. 


Thanks anyway.

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