I wanted to ask if there is a known issue about the latest firmware update for this device possibly causing the issue I am having? I bought a new UHD/BD movie combo package yesterday. After turning on the 1000, I was prompted to update the firmware. I did so before watching the movie. When viewing the UHD disc, it would only output in a 1080P/24 format despite trying many player settings changes. The player did however manage to successfully upscale the BD that was included with the package to a 4K picture. I have not had any issue like this happen until now with this device. I inserted several other UHD movies that I own which played previously in native 4K, and they all output in only 1080P now. I have the player connected straight to my 65X850B which is also up to date with it's firmware, and not through my receiver (STR-DA2800ES). I have tried every option I can think of. The player also has no problem displaying a 4K resolution on it's main menu screen. Any advice would be appreciated. If I could somehow perform a factory reset, I would, I just don't see that option available. Thank you.