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Enthusiast
Posts: 3
Registered: ‎03-17-2017
Message 1 of 7 (2,321 Views)
Accepted Solution

UBP-X800 Audio output

Has anyone had issues with the audio output from the X800? For Dolby Atmos, the player is only outputing sound for surrond back speakers, not front Atmos audio is beign sent.  Any thoughts? Is it the firmware which needs to be corrected.  I have the latest firmware upate installed.  Support stated they will be escalating to see if there is an issue.

Enthusiast
Posts: 3
Registered: ‎04-07-2017
Message 2 of 7 (2,172 Views)

Re: UBP-X800 Audio output

When I'm playing batsman v superman it's just stating Dolby digital 7.1. No atmos. Help desk wasn't able to help. They think it maybe in the next firmware which ****** because that's the whole reason I got it for 4K and atmos support.
Enthusiast
Posts: 3
Registered: ‎03-17-2017
Message 3 of 7 (2,168 Views)

Re: UBP-X800 Audio output

I had the same issue. Look in the user guide page 22 under Audio settings. Under the subtitle BD audio mix setting. You need to set the player to output in Bitstream. Then u will have the DAtmos sound you want. Hope this helps.
Enthusiast
Posts: 3
Registered: ‎04-07-2017
Message 4 of 7 (2,117 Views)

Re: UBP-X800 Audio output

It's still saying Dolby digital surround 7.1 when I hit display
Enthusiast
Posts: 3
Registered: ‎04-07-2017
Message 5 of 7 (2,057 Views)

Re: UBP-X800 Audio output

Still having this issue? What is your screen saying on display? 7.1 doly surround or atmos?

Rookie
Posts: 1
Registered: ‎07-04-2017
Message 6 of 7 (522 Views)

Re: UBP-X800 Audio output

The trouble I am having is bitstream isn't an option its either PCM or Auto. My samsung BD player will do the master HD etc, ( because it outputs in Bitstream, but thats not an option on this sony player, has anyone else seen that issue?

Enthusiast
Posts: 3
Registered: ‎03-17-2017
Message 7 of 7 (479 Views)

Re: UBP-X800 Audio output

Hi,

If you have the UBP-X800 manual turn to page 22 under Audio Settings and under (BD Audio Mix Setting) you will see the note under the "light bulb"  picture "To enjoy Bitstream (Dolby / DTS) signals, set (BD Audio Mix Setting) to (off) and (Digital Audio Output) to (auto). This should resolve the issue..

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