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Enthusiast
Posts: 8
Registered: ‎04-17-2017
Message 1 of 27 (2,925 Views)
Accepted Solution

UBP-X800 No Menu screen with LG OLED TV is set to Deep Color Mode

I just got my new UBP-X800 and love it. Colors look amazing.

I have it paired up with a LG OLED TV.

I noticed that when I have the TV set to Deep Color for HDMI 2, which is what I have the player hooked up to, the Sony Home Menu screen does not appear or it will flash on once every 10 seconds or so. I have to go back in to the TV settings and shut off deep color for HDMI 2 in order to get the Sony Home Menu screen to show.

If I load a UBD with HDR then the TV prompts me to reboot to enable Deep Color and all works just fine.

If I go back to the Home Menu screen on the Sony player it does not display until I shut off Deep Color on my LG.

 

Any thoughts? Something I am missing? Setting?

 

Thanks,

Toby

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Apprentice
Posts: 8
Registered: ‎04-20-2017
Message 2 of 27 (2,860 Views)

Re: UBP-X800 No Menu screen with LG OLED TV is set to Deep Color Mode

same problem here ,

please sony fix this.

Moderator
Posts: 1,253
Registered: ‎10-20-2015
Message 3 of 27 (2,843 Views)

Re: UBP-X800 No Menu screen with LG OLED TV is set to Deep Color Mode

Hi Dynatnt1,

 

Welcome and thank you for considering SONY Community!

 

Please refer to the link below for possible troubleshooting steps to fix this issue:

https://us.en.kb.sony.com/app/answers/detail/a_id/42582/p/47329,47564,96649/c/65,66/kw/no%20picture

 

I hope it helps.

 

 

Regards,

^Ron

Moderator
Posts: 1,253
Registered: ‎10-20-2015
Message 4 of 27 (2,842 Views)

Re: UBP-X800 No Menu screen with LG OLED TV is set to Deep Color Mode

Hi Dusdus,

 

Welcome and thank you for considering SONY Community!

 

For further information and assistance, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

 

Regards,

^Ron

Enthusiast
Posts: 8
Registered: ‎04-17-2017
Message 5 of 27 (2,800 Views)

Re: UBP-X800 No Menu screen with LG OLED TV is set to Deep Color Mode

Tried all of this after a Google search and still did not fix it.

Apprentice
Posts: 8
Registered: ‎04-20-2017
Message 6 of 27 (2,786 Views)

Re: UBP-X800 No Menu screen with LG OLED TV is set to Deep Color Mode

i sent a message to Sony as soon as i hear about it i will let you know
Enthusiast
Posts: 8
Registered: ‎04-17-2017
Message 7 of 27 (2,531 Views)

Re: UBP-X800 No Menu screen with LG OLED TV is set to Deep Color Mode

dusdus,

You ever hear anything on this?

Apprentice
Posts: 8
Registered: ‎04-20-2017
Message 8 of 27 (2,517 Views)

Re: UBP-X800 No Menu screen with LG OLED TV is set to Deep Color Mode

sony says the problem is the lg and not the bluray player

Moderator
Posts: 242
Registered: ‎03-10-2014
Message 9 of 27 (2,504 Views)

Re: UBP-X800 No Menu screen with LG OLED TV is set to Deep Color Mode

Hello Dynatnt1 and dusdus,

 

I've been working with our design team to determine attempt to replicate the behavior that you have been experiencing.  We have been testing on a LG OLED55C6T and have not been able to replicate this condition.  

 

Could you both confirm the Television model that you are using and your other video settings on your television that may be relevant?

 

Thank you,

Chris

Apprentice
Posts: 8
Registered: ‎04-20-2017
Message 10 of 27 (2,473 Views)

Re: UBP-X800 No Menu screen with LG OLED TV is set to Deep Color Mode

[ Edited ]

hello

my tv is the lg oled 55 c7v

this are the stettings i use http://www.rtings.com/tv/reviews/lg/c7/settings

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