I have owned the player for one week. Every day I use it there will inevitably be a random freeze at some stage during my viewing- i.e. the screen image will freeze and the player will become unresponsive.
The only remedy is to remove from the mains power and restart.
The freezes are random - they are not due to faulty discs as in all cases the scene will play correctly after the restart.
It also happens when streaming Netflix.
I have updated the firmware and performed a factory reset.
I note from other bords this is not an isolated incident. Sony recommends I have the unit replaced. However, I am worried this is actually a latent defect and replacement may not help. Any comments appreciated. Thanks!
You are correct. This is not an isolated incident, and replacing the player with the same model will not fix the problem until Sony will actually admit this is a widespread issue and release a firmware update to fix the issue. I am on my third UBP-X800, and all have exhibited the same issue with the most current firmware.