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Posts: 8
Registered: ‎12-15-2016
Message 1 of 2 (1,208 Views)

UBPX800 Regular Freezing

I have owned the player for one week.  Every day I use it there will inevitably be a random freeze at some stage during my viewing- i.e. the screen image will freeze and the player will become unresponsive.

The only remedy is to remove from the mains power and restart.

The freezes are random - they are not due to faulty discs as in all cases the scene will play correctly after the restart.

It also happens when streaming Netflix.

I have updated the firmware and performed a factory reset.

I note from other bords this is not an isolated incident.  Sony recommends I have the unit replaced.  However, I am worried this is actually a latent defect and replacement may not help.  Any comments appreciated.  Thanks!

Posts: 9
Registered: ‎04-10-2013
Message 2 of 2 (815 Views)

Re: UBPX800 Regular Freezing

[ Edited ]

You are correct. This is not an isolated incident, and replacing the player with the same model will not fix the problem until Sony will actually admit this is a widespread issue and release a firmware update to fix the issue. I am on my third UBP-X800, and all have exhibited the same issue with the most current firmware.

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