I have a Sony BDP-S3100. I am directly connected to my router, not using wifi. I updated the firmware, and I can connect to the internet using the built-in browser. I can not get a server. I went to internet options, connection server settings and update server list. The machine does nothing. It plays BluRay disks just fine, but I want to stream Netflix on this device and it is getting very frustrating.
04-17-201309:26 AM - last edited on 07-17-201312:06 PM by AmandaM
I'm sorry to hear that you're having issues accessing netflix using our device, were you able to see any icons under "video" catergory (main menu) including Netflix? Also what happens if you press "netflix" button on your remote control?
Please follow steps below on how to link devices to netflix.
Under "Video," "Network," and "Sony Entertainment Network," I get an icon saying "Internet Video Select To Refresh Internet Content." I press it and it says "Checking the internet connection, please wait." Then it comes back to the same "Internet Video Select to Refresh Internet Content."
Under the "Network" tab, if I go up, not down, it says "Internet Browser" and I can get on the internet fine. I know it is connected.
So, back to the original post, I go to "Setup" - "Network Settings" - "Connection Server Settings" I get a blank list of servers. It says nothing under Server Name. I hit Option to update server list. It spends about 10 seconds saying "Searching For Server please wait" and then comes back to the same blank list.
When I press the "Netflix" button on the remote it goes to "Internet Content Connection Status" "Connecting to Internet Video Service...(1/3)" It gives me the option to cancel. After 5 minutes it says "Connection status can not be confirmed. The process timed out because the server could not be accessed. The network might not be set up correctly. Do you want to set the internet settings?" I do, it says wired setup and has me auto-connect to everything and I am right back to where I started. I reiterate... I CAN GO ON THE INTERNET THROUGH THE BLURAY PLAYER'S OWN INTERNET BROWSER SO I AM CONNECTED TO THE INTERNET.
Is there a problem with the Sony Network? Is there a problem with my player? I only have a couple more days to return this for full credit towards the Samsung that most likely works.
It appears that the issues you're having is your device is not able to refresh internet content, this is the process where your device download all internet content available for your BD player including Netflix. It is possible that your internet speed is not meeting the minimum requirement. You can either perform a speedtest and quality test on your internet connection or call our technical support for assistance @ 1-800-222-7669. Also, "Connection Server Settings" will not show anything unless you have a server setup and available within your network.