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Rookie
Posts: 1
Registered: ‎12-25-2012
Message 1 of 7 (7,824 Views)
Accepted Solution

close caption or subtitles from NETFLIX

I have a blu ray/dvd receiver Sony model HDBE370 connected through HDMI to a Sony Bravia TV. The problem is that when I go to netflix the TV don't display the close caption or subtitles from the film. I have seen the same picture in my computer or x-box and then I can get subtitles and cc. I have tryyied unsuccessfully to find the suitable setting in the receiver and/or tv.

Could somebody help me on this??? thanks in advance

 

Manny

Expert
Posts: 1,241
Registered: ‎11-14-2012
Message 2 of 7 (7,820 Views)

Re: close caption or subtitles from NETFLIX

Hello Manny,
Welcome to the Sony Community.

Refer to the following link for instruction regarding how to display the subtitles when watching Netflix streaming video.

http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1025898

If the subtitles for a particular movie do not display even after performing the steps mentioned in the above link, it may be possible that the subtitle data is not in a format supported by your BD player. Sony BIV devices support subtitles in the video overlay format. If the subtitles for the movie were uploaded by Netflix in any other format like LINE 21 broadcast format, then the subtitle will not display while playing the movie in the BIV device.

Thank you for your post.

Rookie
Posts: 1
Registered: ‎01-23-2013
Message 3 of 7 (7,774 Views)

How do I get Voice Captions to work with my BluRay S570 and netflix online

How do I get Voice Captions to work with my BluRay S570 and Netflix online?

Expert
Posts: 1,046
Registered: ‎11-12-2012
Message 4 of 7 (7,752 Views)

Re: How do I get Voice Captions to work with my BluRay S570 and netflix online

Hi Charles,

Welcome to the Sony Community.

 

I merged your post to this existing topic that I found by using the search function athe the top right corner of our board.

 

Regards,

 

Charlie

Rookie
Posts: 2
Registered: ‎05-01-2014
Message 5 of 7 (2,711 Views)

Re: close caption or subtitles from NETFLIX

I cannot get the suggested link to open up for me to read

Rookie
Posts: 2
Registered: ‎05-01-2014
Message 6 of 7 (2,709 Views)

Re: close caption or subtitles from NETFLIX

How do I get voice captions on netflix features with my SonyBDP-BX67

Expert
Posts: 194
Registered: ‎11-06-2013
Message 7 of 7 (2,687 Views)

Re: close caption or subtitles from NETFLIX

Hi R0lfe! The model number you provided appears to be incorrect. Click here to find your model number. Please go here to find out if your player supports closed captions on Netflix.

 

If my post answers your question, please mark it as "Accept as Solution"

 

http://bit.ly/Win-4K

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