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Blu-Ray - Netflix, Online Video, Network & Internet

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Tuning Up
madd
Posts: 1
Registered: ‎11-24-2012
Accepted Solution

my bluray player wont connect to the internet at all after updating the firmware

before the update, i use to be able to connect to the internet, but now, it says there has been a problem an can not connect. Please Help!

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Tuning Up
niteliter
Posts: 2
Registered: ‎11-24-2012

Re: my bluray player wont connect to the internet at all after updating the firmware

RESET device to FACTORY settings?

That may be an option,that will put you back to where you were before the update.

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Groovin'
jgflinn
Posts: 1
Registered: ‎11-26-2012

Re: my bluray player wont connect to the internet at all after updating the firmware

I have the same problem with an S570 BR player. It connected to the internet for over a year through the same wireless router. Now it connects the my network, but not to the internet. I have reset to the factory settings multiple times, and tried connection in all of the auto and manual ways available.
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Top 40 Artist
KimberlyS
Posts: 3,847
Registered: ‎11-12-2012

Re: my bluray player wont connect to the internet at all after updating the firmware

[ Edited ]

you can connect to your router but not the internet?

 

try following these steps to resolve

https://us.en.kb.sony.com/app/answers/detail/a_id/32112/c/65%2C66/kw/32112

 

 if still unable to connect

https://us.en.kb.sony.com/app/answers/detail/a_id/32902/c/65%2C66/kw/32902

 

If none of the above helps

please call support directly

http://esupport.sony.com/US/p/support-info.pl?info_id=932

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