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Rookie
Posts: 1
Registered: ‎11-24-2012
Message 1 of 4 (40,623 Views)
Accepted Solution

my bluray player wont connect to the internet at all after updating the firmware

before the update, i use to be able to connect to the internet, but now, it says there has been a problem an can not connect. Please Help!

Rookie
Posts: 2
Registered: ‎11-24-2012
Message 2 of 4 (40,621 Views)

Re: my bluray player wont connect to the internet at all after updating the firmware

RESET device to FACTORY settings?

That may be an option,that will put you back to where you were before the update.

Enthusiast
Posts: 1
Registered: ‎11-26-2012
Message 3 of 4 (40,599 Views)

Re: my bluray player wont connect to the internet at all after updating the firmware

I have the same problem with an S570 BR player. It connected to the internet for over a year through the same wireless router. Now it connects the my network, but not to the internet. I have reset to the factory settings multiple times, and tried connection in all of the auto and manual ways available.
Expert
Posts: 3,846
Registered: ‎11-12-2012
Message 4 of 4 (40,582 Views)

Re: my bluray player wont connect to the internet at all after updating the firmware

[ Edited ]

you can connect to your router but not the internet?

 

try following these steps to resolve

https://us.en.kb.sony.com/app/answers/detail/a_id/32112/c/65%2C66/kw/32112

 

 if still unable to connect

https://us.en.kb.sony.com/app/answers/detail/a_id/32902/c/65%2C66/kw/32902

 

If none of the above helps

please call support directly

http://esupport.sony.com/US/p/support-info.pl?info_id=932

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