Blu-Ray - Netflix, Online Video, Network & Internet

[madd]

before the update, i use to be able to connect to the internet, but now, it says there has been a problem an can not connect. Please Help!

[niteliter]

RESET device to FACTORY settings?

That may be an option,that will put you back to where you were before the update.

[jgflinn]

I have the same problem with an S570 BR player. It connected to the internet for over a year through the same wireless router. Now it connects the my network, but not to the internet. I have reset to the factory settings multiple times, and tried connection in all of the auto and manual ways available.

[KimberlyS]

you can connect to your router but not the internet?

try following these steps to resolve

http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&externalId=C1013322&fes=true&m...

 if still unable to connect

http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&externalId=C1018338&fes=true&m...

If none of the above helps

please call support directly

http://esupport.sony.com/US/p/support-info.pl?info_id=932