Skip to the end of navigation

Welcome to the Community!

Camcorders

Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Rookie
Posts: 1
Registered: ‎03-19-2017
Message 1 of 2 (196 Views)

Camcorder older videos not downloading to PC or Mac - handicam HDR-CX550

I have a handycam HDR-CX550 and I cannot get some of the videos off of it onto my computer. I have tried both my Mac and my PC. If I plug the camera into the TV ALL videos are visible and viewable. But when I plug the camera into the computers they don't "see" the older videos, from 2012. I have not changed my recording method so why don't these old videos show up and download on the computer? They are filling my hard drive up but I don't want to just delete them.  The error message my Mac gives me is #kind+videocip&indexhint, video may contain no data or unrecognized file type.  But the videos ARE there.  HELP!

Moderator
Posts: 631
Registered: ‎10-21-2014
Message 2 of 2 (161 Views)

Re: Camcorder older videos not downloading to PC or Mac - handicam HDR-CX550

Hi Lisa911,

 

Please try to use the PlayMemories Home software to import, play, & edit videos/images.

 

PlayMemories Home (for Windows):

http://support.d-imaging.sony.co.jp/www/disoft/int/download/playmemories-home/win/en/index.html

 

PlayMemories Home (for Mac):

http://support.d-imaging.sony.co.jp/www/disoft/int/download/playmemories-home/mac/en/

 

If my post answers your question, please click the "Accept as Solution" button.

 

Regards,

-Anthony

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook