Hi, I have a Sony HDR-SR11 -- for several years now I've been taking video and pics and dumping them to a PC. Several months ago, I was prompted to update the Sony software (now called Play Memories Home), so I did (now at version 2.0.03.04240), and ever since I've updated, the software will no longer play HD videos that I've recorded with the camer. When I double-click the video file inside the software it shows a preview of the first frame, but it will not play. No error is reported. I have also tried the menu option: Media Control -> Play but nothing happens.
How can I resolve this? I have run the PlayMemories Home Environment Check Tool and created a diagnostic archive of all my environment settings. I'd be happy to mail this to someone @ Sony if they can tell me where to send it to.