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Rookie
Posts: 1
Registered: ‎09-14-2013
Message 1 of 2 (1,093 Views)

play memories home won't play video

Hi, I have a Sony HDR-SR11 -- for several years now I've been taking video and pics and dumping them to a PC.  Several months ago, I was prompted to update the Sony software (now called Play Memories Home), so I did (now at version 2.0.03.04240), and ever since I've updated, the software will no longer play HD videos that I've recorded with the camer.  When I double-click the video file inside the software it shows a preview of the first frame, but it will not play.  No error is reported.  I have also tried the menu option: Media Control -> Play but nothing happens.

 

How can I resolve this?  I have run the PlayMemories Home Environment Check Tool and created a diagnostic archive of all my environment settings.  I'd be happy to mail this to someone @ Sony if they can tell me where to send it to.

Moderator
Posts: 54
Registered: ‎11-12-2012
Message 2 of 2 (1,080 Views)

Re: play memories home won't play video

Try uninstalling and re-installing Play Memories Home.  It could also be possible that you may need to update the driver for your video card.

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