My name is Jerry Berg (aka. Barnacules) and I produce Barnacules Nerdgasm on YouTube. It's a technology channel with over 3.5 million views and a month and 886,000+ subscribers. I also produce a morning live stream on Twitch.TV/Barnacules where I use a Sony RX100 M3 as my webcam broadcasting at 1080p60 using an AV.IO video capture device. I recently had the camera drop on my desk while broadcasting and the HDMI port stopped working. I would love to get the camera repaired ASAP so I can resume using it for my daily live streams.
I also use your Sony FDR-AX53 and FDR-X33 cameras as my primary cameras when shooting in my studio and at conventions. I would love to establish a direct relationship with Sony if at all possible so I can keep my equipment running well. I've had some quality issues with the equipment however like the battery latch failing on my FDR-AX33 (I use tape now) and the shutter on my RX100 M3 never opened fully out of the box when you power it on so you have to use a fingernail to get it to open the rest of the way. But aside from the quality and durability issues, the sensors produce amazing image quality and the equipment is very light weight and portable.
If someone from Sony marketing team could contact me directly via email that would be awesome, I want to get this camera fixed as soon as possible otherwise I need to order a replacement immediately to keep the stream going since now I'm being forced to use a Logitech C920 which is far below the quality expectations of my viewers.
Morning Coffee with Barnacules (Daily Live Stream)