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Rookie
Posts: 1
Registered: ‎01-07-2018
Message 1 of 2 (157 Views)

Faulty PS4 Controller

Purchased a Ps4 pro and it is absolutely perfect. The problem is the controller I recieved has a defect. Apparently the L3 stick is ever so slightly off center to the right. In general it isnt noticable. The amount of pressure needed to move a character is quite a bit more. The problem comes at a menu or character select screen. It endlessly scrolls right. It can be fixed by ever so slightly tapping the L3 button left and it centers. Having to do this every single time is aggravating, especially if Im trying to be quick. I don't really expect anything to come of this and I don't want to send off the controller and wait who knows how long for a replacement. I just wanted to express my dissapointment in having everything everything come together nicely and then bam, one minor flaw screws up my whole purchasing experience. Dissapointed in you Sony.
Moderator
Posts: 127
Registered: ‎09-19-2017
Message 2 of 2 (132 Views)

Re: Faulty PS4 Controller

Hi MonkeyBrains, We apologize for the inconvenience this situation has caused you. This sounds like something our Sony Playstation team can help you with. You can reach them at https://support.us.playstation.com. I hope this helps!

 

Regards,  -Jade

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