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Enthusiast
Posts: 2
Registered: ‎11-05-2016
Message 1 of 10 (840 Views)

Faulty battery pack NP-FX110

My battery pack NP-FX110 just exploded, and I would like to get a new one for my portable DVD player model DVP-FX930. Please let me know next steps. Thank you.

Moderator
Posts: 4,064
Registered: ‎10-20-2014
Message 2 of 10 (835 Views)

Re: Faulty battery pack NP-FX110

Hi Patrickwhittam, Thank you for your input and concern. Sony takes such reports seriously and will investigate appropriately. I'll provide you additional information in a private message. >Joffrey
Enthusiast
Posts: 2
Registered: ‎11-05-2016
Message 3 of 10 (765 Views)

Re: Faulty battery pack NP-FX110

Hi - as per instructions, I sent the batter back. Based on the tracking information, I know it was received on 11/18. Is there a way to find out the status on this return? I sent back two emails, but did not get any replies. Thank you.

Moderator
Posts: 1,409
Registered: ‎10-20-2014
Message 4 of 10 (758 Views)

Re: Faulty battery pack NP-FX110

Hi patrickwhittam, I just sent you a private message. Thanks, Yuri

Enthusiast
Posts: 1
Registered: ‎12-21-2016
Message 5 of 10 (703 Views)

Re: Faulty battery pack NP-FX110

Sound like my battery is not an isolated case, this is a common issue with this battery.

 

We just had a faulty battery pack with our Portable DVD player too. I noticed it when the DVD would not play because the battery pack was swelling to the point where it was warping the entire player. I was able to remove the battery (with a little force). I've had the battery isolated for the last two weeks waiting till I can drop it off and recycle it (this thing is not safe to ship). The battery is continuing to swell to almost double it's thickness.

 

Sony, you have a serious safety issue here. Li-ion fires are no joke. Just hope nobody takes this player on an airplane (or Sony might get the same bad wrap as the Samsung Galaxy Note 7).

Moderator
Posts: 1,010
Registered: ‎08-18-2014
Message 6 of 10 (689 Views)

Re: Faulty battery pack NP-FX110

Hi Cornfed, Let me send you a private message. Thanks, Hailey

Rookie
Posts: 1
Registered: ‎01-26-2017
Message 7 of 10 (601 Views)

Re: Faulty battery pack NP-FX110

Today I had the same thing happen with our DVP-FX921 portable DVD player.  The silver portion of the battery pack is pushing the plastic up and it is expanding.  What should I do with this battery??  

 

Is there a way to get a replacement battery that may not have this issue?   We use the DVD player and really like it.  I don't want to have to buy a whole new DVD player because the battery malfunctioned.  If anyone has any advice please let me know!  It has been a great little machine.  :-/

Moderator
Posts: 2,394
Registered: ‎10-20-2014
Message 8 of 10 (599 Views)

Re: Faulty battery pack NP-FX110

Hi Ashpayne99,

 

Thanks for letting us know about your concern. I sent you a message, please check out your community inbox.

 

 

Regards,

Dave

Enthusiast
Posts: 3
Registered: ‎11-12-2012
Message 9 of 10 (453 Views)

Re: Faulty battery pack NP-FX110

Well, this just happened to us too. We used our portable DVD player around Christmas 2016 with no problems. Today, we took it out to use (it's been stored in an armoire in our living room (i.e. controlled temperature) and discovered the battery pack swollen and popped open. It doesn't look like it's possible to buy a replacement battery and while the player can be used without the battery as long as it's plugged in, it doesn't make it very portable.

 

I see that Sony appears to be doing something about this, so please let me know what I need to do.

 

Thank you.

Highlighted
Moderator
Posts: 1,010
Registered: ‎08-18-2014
Message 10 of 10 (452 Views)

Re: Faulty battery pack NP-FX110

Hi morettina98, Let me send you a private message. Thanks, Hailey

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