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Enthusiast
Posts: 1
Registered: ‎09-26-2017
Message 1 of 2 (202 Views)

MDR-XB50BS dropped the on/off button

MDR-XB50BS dropped the on/off button.

We purchased these headphones in December, and the power button has.already fallen off after very light use. 

Now I cannot turn off or on for the same reason. The headphones never dropped from my hands and I'm very carrefully using it. I'm not happy with this, I need this headphone for my daily routines and now I cannot use it because of the quality of the product. Any help with this would be appreciated.

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Moderator
Posts: 1,146
Registered: ‎01-16-2015
Message 2 of 2 (194 Views)

Re: MDR-XB50BS dropped the on/off button

Hi pritypie, Thank you for contacting Sony. Let me send you a private message. - Jade W.

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