Skip to the end of navigation

Welcome to the Community!

Customer Relations

Showing results for 
Search instead for 
Do you mean 
Reply
Enthusiast
Posts: 4
Registered: ‎09-26-2017
Message 1 of 4 (500 Views)

MDR-XB50BS dropped the on/off button

MDR-XB50BS dropped the on/off button.

We purchased these headphones in December, and the power button has.already fallen off after very light use. 

Now I cannot turn off or on for the same reason. The headphones never dropped from my hands and I'm very carrefully using it. I'm not happy with this, I need this headphone for my daily routines and now I cannot use it because of the quality of the product. Any help with this would be appreciated.

Highlighted
Moderator
Posts: 1,146
Registered: ‎01-16-2015
Message 2 of 4 (492 Views)

Re: MDR-XB50BS dropped the on/off button

Hi pritypie, Thank you for contacting Sony. Let me send you a private message. - Jade W.

Enthusiast
Posts: 4
Registered: ‎09-26-2017
Message 3 of 4 (57 Views)

Re: MDR-XB50BS dropped the on/off button

Hi

i have replied with details of serial number and all....long back..but didn’t hear back anything yet..

please guide

Moderator
Posts: 1,090
Registered: ‎08-18-2014
Message 4 of 4 (47 Views)

Re: MDR-XB50BS dropped the on/off button

Hi pritypie, This has already been taken care of.  Thanks, Hailey

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook