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Rookie
Posts: 1
Registered: ‎10-12-2017
Message 1 of 12 (1,155 Views)

NP-FX110 faulty battery pack

The battery pack for my Sony DVP-FX portable dvd player expanded and cracked the casing. I see that this is a common issue with this battery. How do I get a replacement?

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Moderator
Posts: 2,490
Registered: ‎10-20-2014
Message 2 of 12 (1,151 Views)

Re: NP-FX110 faulty battery pack

Hi hopelint, we are sorry to hear that. Let me send you a message.

 

Regards,

Dave

Enthusiast
Posts: 1
Registered: ‎11-02-2017
Message 3 of 12 (815 Views)

Re: NP-FX110 faulty battery pack

Hello Dave, 

 

I have also experienced exactly the same problem like this today. 

I used this DVD player a couple months ago and today I realized this problem.

 

I thought the battery was off from the main unit and tried to hook it up though; it did not fit it because the battery outer case was broken due to explosion of the internal Li-Ion battery packs.  The 2 internal Li-ion battery packs were blown up and it caused the outer case broken. 

 

There were no mess nor fire explosion though; I wanted to keep the DVD player. 

So, I wonder if I can get this replacement battery at an affordable price or not?

 

Seemed to me that this product was end of life and I may not be able to get an original battery though: I am hoping that I can get some generic one. 

 

Your earliest attention on this matter will be highly appreciated. 

 

Regards, 

Moderator
Posts: 2,490
Registered: ‎10-20-2014
Message 4 of 12 (805 Views)

Re: NP-FX110 faulty battery pack

Hi best51451, 

 

Let me send you a message.

 

Regards,

Dave

Enthusiast
Posts: 1
Registered: ‎11-24-2017
Message 5 of 12 (602 Views)

Re: NP-FX110 faulty battery pack

The battery pack for my Sony DVP-FX portable dvd player expanded with aloud bang and cracked the casing. I see that this is a common issue with this battery. How do I get a replacement?

Moderator
Posts: 1,108
Registered: ‎08-18-2014
Message 6 of 12 (594 Views)

Re: NP-FX110 faulty battery pack

Hi Wiseknight13, Thanks for bringing your concern to Community. Let me send you a private message.  Regards, Hailey

Enthusiast
Posts: 1
Registered: ‎12-25-2017
Message 7 of 12 (319 Views)

Re: NP-FX110 faulty battery pack

[ Edited ]

Hello, we have the same problem with the battery pack, it expanded to where the back panel bulged off exposing the interior metal parts.  Where may we purchase a new replacement please?  We are still very pleased with the DVD player itself, we have the 930 model.  Thank you.

Moderator
Posts: 162
Registered: ‎09-19-2017
Message 8 of 12 (312 Views)

Re: NP-FX110 faulty battery pack

Hi Daniel121, Let me send you  a private message. Thanks, - Jade

Enthusiast
Posts: 1
Registered: ‎01-06-2018
Message 9 of 12 (201 Views)

Re: NP-FX110 faulty battery pack

I have also experienced exactly the same problem. I have two of these for my kids. They enjoy them a lot. What knid of options do i have?

 

 

 

Regards, 

Moderator
Posts: 3,569
Registered: ‎01-16-2015
Message 10 of 12 (177 Views)

Re: NP-FX110 faulty battery pack

Hi Mocelet,

 

We're sorry to hear that you're having the same issue. Please send us a private message with a brief description of the issue so we can take a closer look into this matter. 

 

Regards,

Jen

 

 

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