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Rookie
Posts: 1
Registered: ‎05-15-2017
Message 1 of 2 (524 Views)

New Sony BRAVIA KDL 60W30B Serial # 5252444 Drops Netflix upon loading of show

After five unsuccessfull calls to Sony Product support and hours on the phone, I still can't reliably watch NetFlix. Netflix loads OK, selected show loads up as well and  after it completely loads and starts to play ( 1-5 seconds) the show  and NetFlix just drop off, with TV going back to cable. No error messages. NetFlix says a Firmware reset needs to be done. Sony can't or won't fix the problem. Have a good high speed cable connection and am wired to TV as extra insurance.  All computers and printers work fine so no network issues. Sony says they have not seen this problem before? Am I just lucky?

Moderator
Posts: 4,424
Registered: ‎03-12-2015
Message 2 of 2 (507 Views)

Re: New Sony BRAVIA KDL 60W30B Serial # 5252444 Drops Netflix upon loading of show

 

Hi, Diver917

 

Welcome to Sony Community! 

 

Make sure the TV runs the latest software version. Updating Netflix is also advisable. To further isolate this, please visit this link: https://us.en.kb.sony.com/app/answers/detail/a_id/55501/

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

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