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Customer Relations

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jdw Groovin'
Groovin'
jdw
Posts: 4
Registered: ‎11-17-2013

Playstation 4 #2 and it doesn't work either

  •  Hi,
  •     Wish I was sending this message on a good note about what a great launch PS4 had, but I can't. You see, my Saturday started with my PS4 arriving at 9 am from Amazon. Well it had some problems, I spent all day trying to get on the phone with support, I also tried Chat around 50 times. I tried everything went as far as to completely reboot the hole system which took about 1 1/2 hrs. That didn't work so at 6pm I took it to my local Sony Store and the did and warranty swap. I was Very happy, made the 40 minute drive home in this Houston traffic. Got the nice New Shinny PS4 #2 mind you out of the box set it up and guess what, it doesn't work either. I tried to call Support I was on hold From 7:30pm until I hung up at 10:00 pm when they closed and again no one answered. If I could please get some help in this matter it would be greatly appreciated.
  •  

    Thanks,

    Jason

     jdw804@gmail.com

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Sony Employee
SarahK
Posts: 222
Registered: ‎11-15-2012

Re: Playstation 4 #2 and it doesn't work either

Hello jdw. Sorry for the delayed response. Are you still having troubles with your PS4?  ~Sarah

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jdw Groovin'
Groovin'
jdw
Posts: 4
Registered: ‎11-17-2013

Re: Playstation 4 #2 and it doesn't work either

Yes I am still having problems. I took the second to the Sony Store. Thats where I got the second PS4. They tested it as they did the First one and found it was broken as well. I am now waiting until my THIRD PS4 comes in and see if it will work for me. The store that's helping me is the Galleria Store in Houston Tx.
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jdw Groovin'
Groovin'
jdw
Posts: 4
Registered: ‎11-17-2013

Re: Playstation 4 #2 and it doesn't work either

So that's it. Nothing. I'm mad as ****** about going threw 3 PS4's. And no one has comped me for all the gas and time I spent fixing this ******. What the ******
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Sony Employee
SarahK
Posts: 222
Registered: ‎11-15-2012

Re: Playstation 4 #2 and it doesn't work either

Well if the Sony Store is assisting you in this matter, I will let them continue. I don't want to step on any toes and they are the correct people to help you in this matter.  ~Sarah

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jdw Groovin'
Groovin'
jdw
Posts: 4
Registered: ‎11-17-2013

Re: Playstation 4 #2 and it doesn't work either

The store told me there was nothing they were going to do I should just be happy I was able to get both of my broken PS4's replaced so quickly. Really. I'm done I can't believe this is the kind of service I get and Customer Relations I get Very poor. I'm just glad I'm a Elite Plus Member with Best Buy. They found me a Xbox One Day One edition. I know what great service I get from them because I had one of the Red rings of Death and I got 2 games and a Very big Thank you for being a customer Jason. Not this ******.
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Sony Employee
SarahK
Posts: 222
Registered: ‎11-15-2012

Re: Playstation 4 #2 and it doesn't work either

I wish there was more we could do on our end @jdw. Have you called into PlayStation for troubleshooting?  ~Sarah

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