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Apprentice
Posts: 10
Registered: ‎07-05-2015
Message 91 of 139 (1,028 Views)

Re: Sony KDL70R550A TV problem

I only got about 2 years 1 month usage out of my TV. I know the manufacturer has a standard 1 year warranty againsts factory defects, but I am still of the opinion that a TV should last more than a couple years. We paid a lot of money for these TV's, and to only get 2 or 3 years out of them is criminal. Sony was supposed to be tops when it came to quality. I would think given the number of defective LCD panels, Sony would look past the warranty and replace the sets with something similar, as putting out a defective product just makes them look bad.

Enthusiast
Posts: 2
Registered: ‎06-20-2016
Message 92 of 139 (1,020 Views)

Re: Sony KDL70R550A TV problem

I agree. I am going to keep calling them over and over again until they replace my tv with a comparable model. I refuse to accept a 15% discount they just offered me. And the fact they dont make the part to even fix it is even worst. They are required by LAW to carry parts for TV's 7 years. They are going to have to make this RIGHT. I'm not accepting anything less.

Enthusiast
Posts: 6
Registered: ‎01-21-2016
Message 93 of 139 (1,004 Views)

Re: Sony KDL70R550A TV problem

You wont get anywhere with them. Theyll offer you a refurbished tv for $1800 if they have one available, which they dont.  So you pretty much are stuck like the rest of us.  Write your attourney general or talk to a lawyer. Thats about the only options at this point.

Rookie
Posts: 1
Registered: ‎08-26-2016
Message 94 of 139 (799 Views)

Re: Sony KDL70R550A TV problem

My LCD panel also stopped working. My husband and I purchased our TV from a local dealership, Stereo East. One day the TV was working perfectly fine; the next day it wouldn't turn on - black screen. 

 

My husband first called Sony for help. The representative told him that we would have to take it in to be looked at. So my husband and myself took the TV off the wall, carried it downstairs, and loaded it up - talk about heavy lifting. We get it to the recommended place K-O Electronics. After being there a week and a half, we get the call that two parts are broken - the LCD panel and something about a T-Con Board being shorted. They then said that Sony does not offer these replacement parts and it would be the best use of our time to just buy a whole new TV. 

 

This was EXTREMELY disappointing. He said the cost to fix it would be around $1,800. We spent over $2,000 on the TV two years earlier. 

 

I then called Stereo East, they confirmed that only a year warranty with Sony was offered through them and that the year was up. They referred me to Sony customer service. 

 

I called Sony Customer Service and the representative tried to send me to another dealership nearby. I had to explain to him three different times that we have already taken all measures he was describing. Finally, he understood that there was nothing we could do and proceeded to tell me that since the TV was out of the year warranty there wasn't anything Sony could do for us, but for us to buy another TV. 

 

I explained to him that we spent a lot of money on this TV and for it to break two years later was unacceptable. I am astonished at Sony's customer service. I asked if there was anything he could do for us to alleviate the cost and he said there wasn't anything he could do. 

 

I also see there are several people that have had the same problem as myself and my husband - I’m surprised they haven't recalled this part of the TV. 

 

I can only hope that I receive a prompt response to this message that will restore my confidence in the Sony brand. It is a shame that this has happened - and it really makes me sick that we threw $2,000 down the drain..

 

I hope to hear from someone soon.

 

Enthusiast
Posts: 12
Registered: ‎07-23-2013
Message 95 of 139 (787 Views)

Re: Sony KDL70R550A TV problem

I had the exact same problem just after 2 years of owning I spent days calling/emailing triying to get Sony to give me some assistance.  The phone customer assistance is the biggest joke I have ever experienced.  There was zero care or understanding from any of the 8 people I tried to explain my situation to, that 2 years ago I bought a $2500 tv and it is a brick and not even fixable!! A Sony rep. put a post on here someone would contact me to help.  Not only did they not contact me they blocked me from posting anything else on the forums.  I have been a loyal Sony man for the last 20 years(5 tvs,ps2/3/4, 2 receivers,blu ray player and speakers).   I can confidently say I will never buy another Sony product in my life and will make it my life mission that all my friends and anyone I come in contact with  doesn't buy a Sony product either.  Never in my life have I been so disappointed in a product and a company as a whole, not one person I talked to had any empathy for my situation.  Sony could have sent me a refurbished one that would have cost them very little a kept a lifelong customer.  

Moderator
Posts: 1,146
Registered: ‎01-16-2015
Message 96 of 139 (759 Views)

Re: Sony KDL70R550A TV problem

Hi Rock1640, I sent you a private message. Regards, Ella

Specialist
Posts: 17
Registered: ‎09-01-2016
Message 97 of 139 (717 Views)

Re: Sony KDL70R550A TV problem

I was in the market for a new TV back in 2011. After extensive research on products regarding features, reliability, quality, performance, reputation and good looks even when OFF, I settled on the Sony brand and chose to purchase the KDL-55NX810. I also purchased the BDV-HZ970W Home Theatre System to go with the TV. I was very happy with the TV but had a minor issue with the sound system rear speaker amplifier. I called Sony and they provided me with everything I needed to send the unit in for service. It was returned in a few days and I have never had a problem with it since then. Both the TV and the sound system are working as expected (wow, 5+ years already; and hopefully many more!!).

 

This positive experience led me to continue investing in Sony products. In 2012 I bought an SLT-A57 camera kit that included 2 zoom lenses. After one month of use I decided I would prefer a single zoom that covers the entire range of the 2 kit zooms. Sony obliged me by taking back one of the lenses at full retail price as an exchange credit against the purchase of a new wider-range zoom. Again, I was very pleased with Sony customer service and, of course, quality of the products.

 

In Oct 2013 I decided to get a second TV and quickly settled on the KDL-70R550A. In fact, I did not even consider other brands because I liked the look, feel and performance of the Sony TVs, and I had high confidence in the quality of their products and believed their customer service to be excellent.

 

Last night (31 Aug 2016) my 70" TV screen went dark and the red LED went into the 5-blinks mode. After a few clicks on the web I found out that this means a bad LCD panel. I tried all of the reset procedures last night and again this morning. I then entered into a webchat session with Sony, only to confirm that none of the reset procedures work and the set needs service. I have tried to contact the local authorized service center but have not received a call back.


After a bit more browsing the web I came across this forum and saw the long list of posts regarding this exact problem that many are having with the KDL-70R550A. I have seen the responses from Sony (15% off retail of a new set) and the calls for a class action suit, given that there are no replacement parts available. This is, quite frankly, a deplorable and unbelievable situation. A 1-year warranty period SHOULD be enough to weed out a rotten apple in the bunch; but when all the apples go rotten in 2-3 years they must have a serious genetic defect. Surely EVERYONE with technical knowledge at Sony would agree that if a TV gets beyond 1 year without a problem it should continue working for many, many years. No company with a business sense would design a TV that is only expected to last 2-3 years. Consumers may decide to buy a new TV after that short time, but only because they want the features and capabilities of a newer set, and not because the old one died before its time.

 

Based on what I have seen so far I expect I am now the disappointed owner of an expensive boat anchor. However, I did want to add my name to the list of customers experiencing these problems so that I might be included in a resolution, should Sony ever decide to own up to selling a defective product.

Enthusiast
Posts: 12
Registered: ‎07-23-2013
Message 98 of 139 (710 Views)

Re: Sony KDL70R550A TV problem

Welcome to the club!! Next a moderator will put a private message on here to you and tell you there is nothing they can do for you.  That way online it looks like someone is reaching out to you and helping you out....Not.       Sony should be ashamed of themselves this $2700 tv only lasts 2-3 years and when your screen goes black there is no fix.

Enthusiast
Posts: 6
Registered: ‎02-04-2016
Message 99 of 139 (706 Views)

Re: Sony KDL70R550A TV problem

Where is my inboxes message I had a post on here over 6 months ago telling yall how bad my experience was and how I had my TV for 2 years and it won't even turn the screen on. Not even a red indicator light...
Moderator
Posts: 1,146
Registered: ‎01-16-2015
Message 100 of 139 (674 Views)

Re: Sony KDL70R550A TV problem

Hi hushparanoia, let me send you a private message. Regards, Ella

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