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Moderator
Posts: 1,146
Registered: ‎01-16-2015
Message 11 of 139 (1,773 Views)

Re: KDL-70R550A

Hi 6thstate, I just sent you a private message. Kindly check your inbox. Regards,

Jey Enthusiast
Enthusiast
Posts: 5
Registered: ‎07-29-2015
Message 12 of 139 (1,729 Views)

Re: Sony KDL70R550A TV problem

[ Edited ]
Please check your inbox Yuri. PM sent. Or if there is a different moderator I need to touch base with, please advise.

Thanks
Moderator
Posts: 1,057
Registered: ‎08-18-2014
Message 13 of 139 (1,706 Views)

Re: Sony KDL70R550A TV problem

Hi Jey. This is noted. Once the PM is read, your file will be reviewed and you will get feedback.  Thanks, Hailey

Jey Enthusiast
Enthusiast
Posts: 5
Registered: ‎07-29-2015
Message 14 of 139 (1,670 Views)

Re: Sony KDL70R550A TV problem

I just had a technician leave my home after explaining that my tv has a bad panel. After doing a quick internet search, I came across this blog with a number of people having the same problem. I contacted your customer service with no support, which is why I'm reaching out to you. I purchased this tv on 9-18-2013 and it failed last Saturday, July 25, 2015. I feel this is serious matter that needs to be addressed. The serial number is 6005241, built in April 2013. I have many Sony products and have have been a fan for many years.
Specialist
Posts: 44
Registered: ‎07-14-2015
Message 15 of 139 (1,660 Views)

Re: Sony KDL70R550A TV problem

Your days of being a Sony Fan are officially over.

 

Good luck getting any help.

Jey Enthusiast
Enthusiast
Posts: 5
Registered: ‎07-29-2015
Message 16 of 139 (1,652 Views)

Re: Sony KDL70R550A TV problem

I hope not. I've been a fan for many years.
Moderator
Posts: 1,063
Registered: ‎08-18-2014
Message 17 of 139 (1,630 Views)

Re: Sony KDL70R550A TV problem

Hi Jey, thank you for bringing this concern to Sony's attention. Sony takes great pride in the workmanship and design of each of our products. A Limited Warranty was provided with your product that warrants against defects in material or workmanship for a designated period. I tried searching your file using info used/provided here in Community, however, I'm unable to locate any record. Please PM me your Event ID and daytime phone number. We will see how we can help but we cannot guarantee anything. Thanks. - Charlie

Rookie
Posts: 1
Registered: ‎08-18-2015
Message 18 of 139 (1,572 Views)

Re: Sony KDL70R550A TV problem

Same TV same problem here.
Posted from Facebook
Moderator
Posts: 1,146
Registered: ‎01-16-2015
Message 19 of 139 (1,564 Views)

Re: Sony KDL70R550A TV problem

Hi JakeMulvaney, please send me a private message with your Reference/Event ID so we could review. Rgeards,

Jey Enthusiast
Enthusiast
Posts: 5
Registered: ‎07-29-2015
Message 20 of 139 (1,556 Views)

Re: Sony KDL70R550A TV problem

[ Edited ]
Just prepare yourself for the standard 15% off a replacement television, which is a smack in the face as far as I am concerned. My days as a Sony consumer are officially over.

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