Skip to the end of navigation

Welcome to the Community!

Customer Relations

Showing results for 
Search instead for 
Do you mean 
Reply
Enthusiast
Posts: 2
Registered: ‎06-04-2017
Message 1 of 2 (198 Views)

Sony not replacing defective MDR XB50AP/B

I purchased the xb50ap earbuds about 3 months ago and they were working fine for about 2 and a half months. The headphones had no issue or sign of damage at the time of purchase. I did not return the headphones within 30 days because I did not notice any problems in my 2 month use until recently, when I started hearing crackled sound and popping noises from both earbuds. I have contacted sony support on the phone but they said that they cannot provide me with any solution and that I should contact customer relations. I bought these headphone solely on the reviews that I saw online, saying that they last a very long time and they sound great but they are not functioning properly now even from normal use of 2 months. A replacement or repair of the product will be appreciated.

 
Highlighted
Moderator
Posts: 128
Registered: ‎09-19-2017
Message 2 of 2 (174 Views)

Re: Sony not replacing defective MDR XB50AP/B

Hi critler,  Let me send you  a private message.

 

Thanks, - Jade

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook