Skip to the end of navigation

Welcome to the Community!

Customer Relations

Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Enthusiast
Posts: 1
Registered: ‎07-12-2017
Message 1 of 5 (1,531 Views)

Sony's One Way Hypocritical Views

I recently had another profile here on Sony, but after posting, although truthful accounts, but albiet, disagreeable views of how Sony and it's CR representatives conduct themselves - I was banned.

 

(Side Note:  Funny though... one of Sony's first answers to any product issues is - go to the forums)   So... it would seem Sony has banned me the right to my warranty support options??  I would think that's illegal?

 

Anyway... be careful out there because Sony representatives, specific personal experience with HaileyJ and CharliE10 - will blatently, bold face lie to you, and obscure and bend any truth they can -  all while, Sony will deny your warranty however, and whenever it suits them.  If you say anything contrary - you get banned.

 

So be careful out there kids.  It's a wild, wild deceptive Sony world.

Apprentice
Posts: 9
Registered: ‎07-15-2017
Message 2 of 5 (1,407 Views)

Re: Sony's One Way Hypocritical Views

I've experienced this same kind of treatment, and it gets worse.  

 

I have tried to get answers regarding our Sony TV possibly getting bricked since recently having another Sony internet device get bricked by them.  We're worried about our TV because they actually applied a FORCED firmware update I couldn't refuse to do on another internet device - and it essentially erased 99% of all functionality.  An expensive device - useless!

 

 

EXAMPLE

How would you like your car manufacturer to sneak into your garage one night, and completely gut your car of it's engine, componets... everything but the drivers seat because the model was no longer produced.  Manufacturer tells you - sorry we no longer support this model, but hey... you can still sit in the car.

 

That’s exactly what Sony did.  Now - they refuse to answer while providing no info, and NO CONFIDENCE whatsoever that they're not going to brick our internet TV.  Worse - they keep deleting my public posts & questions!  Is Sony trying to hide something from us?

Moderator
Posts: 2,490
Registered: ‎10-20-2014
Message 3 of 5 (1,401 Views)

Re: Sony's One Way Hypocritical Views

Hi Impact, I replied to your other post. Please check it out.

 

Regards,

Dave

Apprentice
Posts: 9
Registered: ‎07-15-2017
Message 4 of 5 (535 Views)

Re: Sony's One Way Hypocritical Views

Getting kind of tired of this.  And you guys, ALL of you at Sony, acting so unprofessionally; deleting posts, not responding to posts.  

 

I've replied to other emails here within, using you covert email system - and some of those emails have now disappeared, too!!  And the emails that haven't disappeared - none of you respond to.

 

I'd love to see what the FTC or the Federal Attorney General's Office would say about everything you guys do and say!!

 

So... you say you replied to my "other" post???  Exactly WHICH post, or email was that, because EVERYTHING but this... have mysteriously disappeared.  

Specialist
Posts: 56
Registered: ‎11-21-2017
Message 5 of 5 (519 Views)

Re: Sony's One Way Hypocritical Views

Hi Impact,

 

That is not the experience we would want you to have at all, Please send us a private message with your model number, serial number, date of purchase, symptom, and contact information including your phone number. Or if you already have an event ID you can let us know and we will see what we can do for you.

 

Thanks, 

Carl

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook