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Rookie
Posts: 1
Registered: ‎03-17-2017
Message 1 of 2 (195 Views)

Terrible service dealing with am.sony.com

Hello,

 

I began a case (E64719862) almost a month ago because I had defective MDR1000X headphones that were still under warranty. I sent them back for a replacement and they were received by sony on 3/2/2017. I was told 7-10 days to receive my new pair and 2 biz days for shipping info. After 15 days of waiting, I still have not received replacement pair let alone even a shipping number. I've been dealing with am.sony.com and the 1-877-591-7669 phone number. After numerous email exchanges and two phone calls, I keep being told "our warehouse will send you the shipping information" and am getting nowhere. Please advise.

 

Thank you,

Steve 

Moderator
Posts: 2,364
Registered: ‎10-20-2014
Message 2 of 2 (191 Views)

Re: Terrible service dealing with am.sony.com

Hi Smgoslin, 

 

Thank you for letting us know about your concern. Let me send you a message. 

 

Regards,

Dave

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