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Specialist
Posts: 44
Registered: ‎03-04-2016
Message 211 of 241 (968 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

The LG OLED TV is beautiful and will probably be my next buy. The picture and color is stunning
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Enthusiast
Posts: 3
Registered: ‎10-12-2017
Message 212 of 241 (965 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Hi raid, thanks for your suggestion, will start doing my research and posibly provide some feedback.

 

Thanks

Dennis

Enthusiast
Posts: 7
Registered: ‎11-18-2017
Message 213 of 241 (582 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Did this ever get resolved. The lines just started showing up on mine Smiley Sad
Moderator
Posts: 292
Registered: ‎04-04-2017
Message 214 of 241 (572 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

 

Hi Nbottaro,

 

Thank you for visiting Sony Community!

 

Thank you for your inquiry. We can help you with this issue on your Television.

To isolate this issue, you can check the troubleshooting steps from this link.

https://us.en.kb.sony.com/app/answers/detail/a_id/55005.

 

Regards,
-Jay

 

If my post answers your question, please mark it as "Accept as Solution"

Specialist
Posts: 20
Registered: ‎04-08-2016
Message 215 of 241 (564 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

The only fix is a new panel which you cannot purchase anymore and since the Sony extended warranty for this specific issue ended in September, there isn't much you can do.

Hopefully you purchased your TV with an extended warranty.
Enthusiast
Posts: 7
Registered: ‎11-18-2017
Message 216 of 241 (561 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

do you have any specifics on what the panel is that needs replacement?

Enthusiast
Posts: 4
Registered: ‎12-22-2017
Message 217 of 241 (287 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Hi Nbottaro,

 

I am having same issue with my TV as well. Were you able to resolve the issue?

 

 

Moderator
Posts: 1,114
Registered: ‎08-18-2014
Message 218 of 241 (277 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Hi singhbik, Let me send you a private message.  Thanks, Hailey

Enthusiast
Posts: 7
Registered: ‎11-18-2017
Message 219 of 241 (273 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

I have not be able to resolve it unfortunately
Enthusiast
Posts: 4
Registered: ‎12-22-2017
Message 220 of 241 (215 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

This is very unfrotunate that Sony is not taking responsibility for the defect that Sony acknowledged. Even when they knew that the LCD panel was defected, they continued to sell the TV.

 

Seems like there are many people in same boat. Is any legal action being taken?  

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