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Specialist
Posts: 44
Registered: ‎03-04-2016
Message 211 of 239 (894 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

The LG OLED TV is beautiful and will probably be my next buy. The picture and color is stunning
Enthusiast
Posts: 3
Registered: ‎10-12-2017
Message 212 of 239 (891 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Hi raid, thanks for your suggestion, will start doing my research and posibly provide some feedback.

 

Thanks

Dennis

Enthusiast
Posts: 7
Registered: ‎11-18-2017
Message 213 of 239 (508 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Did this ever get resolved. The lines just started showing up on mine Smiley Sad
Moderator
Posts: 273
Registered: ‎04-04-2017
Message 214 of 239 (498 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

 

Hi Nbottaro,

 

Thank you for visiting Sony Community!

 

Thank you for your inquiry. We can help you with this issue on your Television.

To isolate this issue, you can check the troubleshooting steps from this link.

https://us.en.kb.sony.com/app/answers/detail/a_id/55005.

 

Regards,
-Jay

 

If my post answers your question, please mark it as "Accept as Solution"

Specialist
Posts: 20
Registered: ‎04-08-2016
Message 215 of 239 (490 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

The only fix is a new panel which you cannot purchase anymore and since the Sony extended warranty for this specific issue ended in September, there isn't much you can do.

Hopefully you purchased your TV with an extended warranty.
Enthusiast
Posts: 7
Registered: ‎11-18-2017
Message 216 of 239 (487 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

do you have any specifics on what the panel is that needs replacement?

Enthusiast
Posts: 4
Registered: ‎12-22-2017
Message 217 of 239 (213 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Hi Nbottaro,

 

I am having same issue with my TV as well. Were you able to resolve the issue?

 

 

Moderator
Posts: 1,101
Registered: ‎08-18-2014
Message 218 of 239 (203 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Hi singhbik, Let me send you a private message.  Thanks, Hailey

Enthusiast
Posts: 7
Registered: ‎11-18-2017
Message 219 of 239 (199 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

I have not be able to resolve it unfortunately
Enthusiast
Posts: 4
Registered: ‎12-22-2017
Message 220 of 239 (141 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

This is very unfrotunate that Sony is not taking responsibility for the defect that Sony acknowledged. Even when they knew that the LCD panel was defected, they continued to sell the TV.

 

Seems like there are many people in same boat. Is any legal action being taken?  

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