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Enthusiast
Posts: 8
Registered: ‎06-03-2016
Message 31 of 212 (1,203 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

i have a case opened with Sony but they are not offering me a good choice.

They are giving me TV which is only $1100 for new purchase to replace my $3000 TV.

I want to get a buy out and go buy another brand of TV. Why should I lose my beautiful TV for a problem caused by Sony?

I have spoken to 6 different people within Sony to no avail.

Every single person calls and goes through the same useless conversation with me when I had already told them I want a buyout no replacement TV which is worth 1/3 of the price of my TV.

Why not fix my TV when you are not able to keep me happy with your useless solution?

When I bought the TV this was top of the line and there was notihng else above it - 4 K was not out yet and it was just coming out.

Every single day I have a conversation with a new person from Sony who says the same things over and over and I am getting the feeling that they really dont care about the customer who has been buying Sony products for more than 40 years. Guess what? You lost this customer after 40 years and I will make sure people around me also never to buy another Sony product.

I am still waiting to hear from someone at Sony who is decent enough to have read my case before calling and wasting my time.

Give our money back and let us decide what to do with it.

 

 

 

Specialist
Posts: 42
Registered: ‎03-04-2016
Message 32 of 212 (1,192 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

[ Edited ]

You are preaching to the choir man, you and several others have been offered the same ****** poor choices the rest of us have also received. Still considering going the BBB route if I have to. Still waiting on Sony to perk up and actually make an equitable offer and not scrape up bottom of the XBR line's faulty systems sitting in some warehouse.

 

Why is the 55X930D such a hard thing to give as a replacement? It has been highly reviewed and is of similar quality to the HX950. Just save what's left of the brand loyalty you have and give your loyal base a good set, not the rejects returned for poor QC.

 

Thats' just my two cents. Sony stock has been floudering for the past couple years and destroying its own clientel is not the wisest business decision. 

Enthusiast
Posts: 8
Registered: ‎06-03-2016
Message 33 of 212 (1,170 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Hello Dear Raidirar,

 

I have heard you and compeletey wih you on this. I do not see why they are doing this to us we are not asking

anything out of ordinary or irrational jsut give us what it worth for our purchase.   I think they are doing this

deliberetly to frustate us and at the end we would give us.  I told them same thing why you are not giving us

what is equivalant for what we have not lowest possibel model.   My friend I will not give up untill get what I

deserve and I think this should be for all of us that are in same situation.  Thak you very much for your

concern and comments.

Moderator
Posts: 1,063
Registered: ‎08-18-2014
Message 34 of 212 (1,157 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Hi AngryBrid62, we apologize for the inconvenience this may have caused you. Please provide us your Event ID so we can review this case. Thanks, Charlie

Enthusiast
Posts: 8
Registered: ‎06-03-2016
Message 35 of 212 (1,153 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Here is my Event ID

E63448797

 

 

Moderator
Posts: 1,063
Registered: ‎08-18-2014
Message 36 of 212 (1,148 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Hi AngryBrid62, thank you for providing this info. Let me send you a private message. Thanks, Charlie

Apprentice
Posts: 9
Registered: ‎06-02-2016
Message 37 of 212 (1,128 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

I just received my call after 48 hrs, I was only offered the Sony 55X850C. After repeating myself 3 times if it's a refurbished unit, she finally stopped referring to it as a recertification model, along with a 90 day warranty. I was told that it is a very comparable model to my current set.
Specialist
Posts: 19
Registered: ‎04-08-2016
Message 38 of 212 (1,125 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

[ Edited ]
As you have probably read earlier in this thread, it's in line to what we've been told and it's *not* comparable. Sure, it has 4K but it's like replacing a 2005 Ferrari 360 with a salvaged 2015 Mustang GT. The Mustang has more horsepower and newer but it's used, beaten up and has less warranty.
Enthusiast
Posts: 6
Registered: ‎06-05-2016
Message 39 of 212 (1,077 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

did they send you a private reply? What did they offered? Refurbished tube tv from 70's? Ok I think we need to go legal now with this issue. Obviously we will not get anywhere with Sony support and they are just making people run around until they get tired and give up.

Lets all get together on a Facebook page and start going legal about this.

Is everybody ok with that, I can start a page on Facebook naming it the model of the TV and Horizantal line.

We are not asking for anything that we dont deserve and it is time to get proper help unless Sony honors their loyal customers and take care of them, I think it is time to stop all this.

Moderator
Posts: 1,146
Registered: ‎01-16-2015
Message 40 of 212 (1,075 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Hi HankB, we apologize for the inconvenience this issue may have caused you. Please send us a private message with the model # of the unit, purchase date, your phone # and most importantly, the event # associated to your issue. Regards, Ella

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