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Specialist
Posts: 42
Registered: ‎03-04-2016
Message 51 of 212 (1,495 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

[ Edited ]

Awesome, already posted on the FB page. Glad somebody got the ball rolling, time to step it up (unfortunately...)

We needed a place to conglomerate all the complaints and weak offers.

 

Shall we also file a BBB complaint? I already had a comparison done earlier between our existing model, and the "replacements", but I would be happy to do it all over again!

To recap:

 

Sony XBR-55HX950 Features:

*1920x1080P Resolution

* Native 240Hz panel with Motionflow XR960

* Full Array Local Dimiming

* Active 3D w/ 2D to 3D conversion

* Monolithic Opticontrast Gorilla Glass panel

 

The offers:

 

Sony XBR-55X850C Features:

* 3840x2160P resolution (improvement)

* Native 120Hz panel with Motionflow XR960 (slight downgrade)

* Edge lit with no local dimming (severe downgrade)

* Active 3D, no 2D to 3D conversion (downgrade)

* Bezeled Display (no edge-to-edge glass, downgrade)

 

Sony XBR-55X900C Features:

* 3840x2160P resolution (improvement)

* Native 120Hz panel with Motionflow XR960 (slight downgrade)

* Edge lit with no local dimming, severely prone to light bleed (severe downgrade)

* Passive 3D, incompatible with already purchased Active 3D glasses (downgrade)

* Bezeled Display (no edge-to-edge glass, downgrade)

 

Proposed comparable models:

 

Sony XBR-55X900B Features:

* 3840x2160P resolution (improvement)

* Native 120Hz panel with Motionflow XR960 (slight downgrade)

* Edge lit with local dimming (slight downgrade)

* Active 3D w/ 2D to 3D conversion (maintained feature)

* Opticontrast panel (maintained feature)

* Powerful speaker setup (improvement)

 

Sony XBR-65X950B Features:

* 3840x2160P resolution (improvement)

* Larger screen (+10" diagonal)

* Native 120Hz panel with Motionflow XR960 (slight downgrade)

* Full Array local dimming (maintained feature)

* Active 3D w/ 2D to 3D conversion (maintained feature)

* Opticontrast panel (maintained feature)

 

Sony XBR-65X930C Features:

* 3840x2160P resolution (improvement)

* Larger screen (+10" diagonal)

* Native 120Hz panel with Motionflow XR960 (slight downgrade)

* Edge lit with local dimming (slight downgrade)

* Active 3D w/ 2D to 3D conversion (maintained feature)

* Opticontrast panel (maintained feature)

* Powerful speaker setup (improvement)

 

Sony XBR-55X930D Features:

* 3840x2160P resolution (improvement)

* Native 120Hz panel with Motionflow XR960 (slight downgrade)

* Edge lit with local dimming (slight downgrade)

* Active 3D w/ 2D to 3D conversion (maintained feature)

* Bezeled Display (no edge-to-edge glass, downgrade)

 

Proposed alternate:

 

Refund option: Rarely given, equal to half the retail amount, requires proof of purchase from 4 years ago....

 

 Do with this information what you will, I'm simply validating my argument for more equitable replacements.

 

Moderator
Posts: 1,409
Registered: ‎10-20-2014
Message 52 of 212 (1,493 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Hi HankB, I sent you a private message. Thanks, Yuri

Enthusiast
Posts: 6
Registered: ‎06-05-2016
Message 53 of 212 (1,484 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

all

 

I am being warned by Sony that I cannot meantion any 3rd party webpages on this page. The exact word was "let this be a warrning to you".

so I apologize but I cannot talk about any other pages here you all know what to do.

 

Specialist
Posts: 42
Registered: ‎03-04-2016
Message 54 of 212 (1,479 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Amended my post to remove any references to 3rd party websites, but anybody is free to use the comparison I posted if needed.
Enthusiast
Posts: 6
Registered: ‎06-05-2016
Message 55 of 212 (1,478 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

I am all in for BBB, I think it is a joke to Sony that someone spent $3000 with their company does not deserve to be treated with respect.

I am calling the BBB today.

Specialist
Posts: 42
Registered: ‎03-04-2016
Message 56 of 212 (1,475 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Feel free to present my argument. I find it laughable they don't want to fix the defective FALD panel or offer another FALD panel (X950B, I'm looking at you) to replace it.

Enthusiast
Posts: 6
Registered: ‎06-05-2016
Message 57 of 212 (1,465 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

thanks for analysis friend, I will going to use your detail work.

Already opened a case with BBB.

Specialist
Posts: 19
Registered: ‎04-08-2016
Message 58 of 212 (1,450 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Thanks for setting things up.

Enthusiast
Posts: 1
Registered: ‎06-06-2016
Message 59 of 212 (1,372 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

So I have the dreaded horizontal line. Like everyone said on here they are only offering hx850c and hx900c. Neither of them have FALD or even local dimming for that matter. I asked for a partial refund so that I can buy a tv with local dimming and she said she couldnt do that. I was looking to get either the 930c or 930d as a replacement. 

 

Has anyone been successful with getting a partial refund? I mean Im trying to give Sony money by BUYING A NEW TV and they still are refusing. what gives?

 

This isnt the way a loyal customer should be treated. Especially when Im looking to use the credit to get another one of their tvs even after getting screwed by the 950!

Specialist
Posts: 19
Registered: ‎04-08-2016
Message 60 of 212 (1,366 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

The answer has been no to any suggestions we have given.  It's been the 55X850C or 55X900C, both refurbished and only 90 days warranty.

 

They just keep repeating "the offer is final" no matter who we try to ask.  I know they're doing their job following a rigid policy but someone higher up must be able to help us out.

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