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Enthusiast
Posts: 1
Registered: ‎08-17-2016
Message 71 of 212 (1,815 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

I have had the dreaded horizontal line on my xbr55hx950 that I have been fighting Sony since February of this year and they keep offering me the 850c and 900c which everybody here knows both tvs are not a comparable replacement for the hx950. I have been an avid Sony fan forever and after this horrible experience with Sony and this tv I'll probably won't be giving Sony my money anymore and won't recommend Sony to any of my friends. I hope someone from Sony will see this and do the right thing and help a once a loyal customer with what is right with at least giving me a full refund or the Xbrx930d as an replacement tv. 

Moderator
Posts: 1,409
Registered: ‎10-20-2014
Message 72 of 212 (1,810 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Hi Fly_fishing83, I just sent you a private message. Thanks, Yuri

Enthusiast
Posts: 1
Registered: ‎08-22-2016
Message 73 of 212 (1,748 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

I also have had the dreaded horizontal line on my XBR55HX950.  I have contacted Sony and hope they are not going to offer me the 850c or 900c as these models are not comparable replacements.  I WILL NOT ACCEPT THIS AS A RESOLUTION! I also have been an avid Sony fan (for over 30 years) and will not spend another dime with Sony unless they offer the XBR55X930D as the replacement tv. We know you have offered this deal to others - do the right thing please! 

Specialist
Posts: 19
Registered: ‎04-08-2016
Message 74 of 212 (1,727 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Yes, it's unfortunate that we can't all seem to get the same fair resolution. 

Specialist
Posts: 42
Registered: ‎03-04-2016
Message 75 of 212 (1,702 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

This isn't going away. Luckily, a staff member may be escalating this to see if they will re-evaluate their options. Just in case anybody forgot:

Sony XBR-55HX950 Features:

*1920x1080P Resolution

* Native 240Hz panel with Motionflow XR960

* Full Array Local Dimiming

* Active 3D w/ 2D to 3D conversion

* Monolithic Opticontrast Gorilla Glass panel



The offers:



Sony XBR-55X850C Features:

* 3840x2160P resolution (improvement)

* Native 120Hz panel with Motionflow XR960 (slight downgrade)

* Edge lit with no local dimming (severe downgrade)

* Active 3D, no 2D to 3D conversion (downgrade)

* Bezeled Display (no edge-to-edge glass, downgrade)



Sony XBR-55X900C Features:

* 3840x2160P resolution (improvement)

* Native 120Hz panel with Motionflow XR960 (slight downgrade)

* Edge lit with no local dimming, severely prone to light bleed (severe downgrade)

* Passive 3D, incompatible with already purchased Active 3D glasses (downgrade)

* Bezeled Display (no edge-to-edge glass, downgrade)



Proposed comparable models:



Sony XBR-55X900B Features:

* 3840x2160P resolution (improvement)

* Native 120Hz panel with Motionflow XR960 (slight downgrade)

* Edge lit with local dimming (slight downgrade)

* Active 3D w/ 2D to 3D conversion (maintained feature)

* Opticontrast panel (maintained feature)

* Powerful speaker setup (improvement)



Sony XBR-65X950B Features:

* 3840x2160P resolution (improvement)

* Larger screen (+10" diagonal)

* Native 120Hz panel with Motionflow XR960 (slight downgrade)

* Full Array local dimming (maintained feature)

* Active 3D w/ 2D to 3D conversion (maintained feature)

* Opticontrast panel (maintained feature)



Sony XBR-65X930C Features:

* 3840x2160P resolution (improvement)

* Larger screen (+10" diagonal)

* Native 120Hz panel with Motionflow XR960 (slight downgrade)

* Edge lit with local dimming (slight downgrade)

* Active 3D w/ 2D to 3D conversion (maintained feature)

* Opticontrast panel (maintained feature)

* Powerful speaker setup (improvement)



Sony XBR-55X930D Features:

* 3840x2160P resolution (improvement)

* Native 120Hz panel with Motionflow XR960 (slight downgrade)

* Edge lit with local dimming (slight downgrade)

* Active 3D w/ 2D to 3D conversion (maintained feature)

* Bezeled Display (no edge-to-edge glass, downgrade)
Specialist
Posts: 42
Registered: ‎03-04-2016
Message 76 of 212 (1,594 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Still waiting for the X930D to be a standard replacement option that we don't have to claw and fight tooth/nail for. Any reps ready to make the right decision and offer us the proper replacement?

Moderator
Posts: 1,063
Registered: ‎08-18-2014
Message 77 of 212 (1,587 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Hi raidriar, I sent you a private message. Kindly check your inbox. Thanks, Charlie

Enthusiast
Posts: 1
Registered: ‎09-28-2016
Message 78 of 212 (1,497 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Let me tell you my story. Back in 2010 I bought a 52 inch Sony LCD tv, at the end of 2012 it had coloured lines running through the screen. It was out of warranty and Sony stood behind their product and replaced it with the XBR55HX950, I then purchased an extended warranty from Sony directly for this tv.

 

Now my XBR55HX950 has the horizontal line. Sony called me today to offer a 900C replacement, saying that because the limited warranty is over this is all they can offer. I have had a few issues over the phone even just setting up this case, I'm not blaming the reps, but something in their system isn't working because I've had to explain and create a case ID 3 times for this issue. Anyway, I mentioned that the 900C isn't compared, and the rep knew that the next choice was the 930D. So he said he would check my warranty information out and call back in 24-48 hours.

Specialist
Posts: 19
Registered: ‎04-08-2016
Message 79 of 212 (1,492 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

After back and forth for 6 months, it's finally been resolved with a new XBR55X930D that was delivered yesterday.  No bending that I can detect (apparently, some of these came bent) and it seems to work fine.

 

I am now satisfied with the outcome but it should not have taken this many months.

 

Also, I was not aware of being able to purchase an extended warranty because I was told before it would not be possible.  I guess I'll have to either call back in or maybe PM a rep here.

Apprentice
Posts: 9
Registered: ‎06-02-2016
Message 80 of 212 (1,479 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

I've been away from this board for some time, but have had called in multiple times to Sony support. How were you able to get the better option, I may have to scroll through the thread - as I am sure there is something I missed. I really hope you're not being sarcastic, and that you actually received an XBR55X930D. I suppose I'll call Sony support again, but would greatly appreciate to be messaged by Sony support here.

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