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Specialist
Posts: 19
Registered: ‎04-08-2016
Message 81 of 212 (1,464 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

No sarcasm. After the poster on the previous page said he got a new X930D as a replacement, I decided to call Sony again and presented my case as to why it would be the right replacement. From there, it was 3 calls totalling probably about 80 minutes of conversation.
Apprentice
Posts: 9
Registered: ‎06-02-2016
Message 82 of 212 (1,379 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

My calls have been esclated, but it has gotten to the point where they want me to pay the difference. I find out it comical, since the XBR-55HX950 was more expensive than the 55 X930D. I suppose I'll call again next week to hopefully speak w/ a more reasonable Sony rep - unless one of the Sony reps that are moderating this board may assist me further w/ this issue.

Moderator
Posts: 1,063
Registered: ‎08-18-2014
Message 83 of 212 (1,374 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Hi salvherrera, let me send you a private message. Thanks, Charlie

Specialist
Posts: 42
Registered: ‎03-04-2016
Message 84 of 212 (1,366 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

The Sony reps on here are not authorized to negotiate. They can only offer you the junk 850C or the even more junk 900C. Only 2 people have had the miracle of having the 55X930D offered to them, and one is in Canada, the other unknown where he/she resides. I will wait it out until August-September 2017 before the warranty runs out to give Sony time to have the X930D trickle down as a replacement option, which is rather sad. Absolute garbage treatment of its customers and mediocre products is the reason why the former Japanese titan superpower is now succumbing to the Korean likes of Samsung and LG.
Specialist
Posts: 29
Registered: ‎11-28-2012
Message 85 of 212 (1,212 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Add me to the list of people with horizontal lines.

 

Why are they only offering replacement tv's with horrible issues?

Enthusiast
Posts: 2
Registered: ‎09-07-2014
Message 86 of 212 (1,205 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

I've just joined this illustrious group. My XBR-55HX950 (Oct. 2012 manufacture date) has just developed 3 horizonal lines in the past week. The event case number which has been assigned is:

 

E64192470

 

I would appreciate a communication soon as to what the next steps are for remedy.

 

Thank you.

Moderator
Posts: 1,146
Registered: ‎01-16-2015
Message 87 of 212 (1,200 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Hi rtpnc6, let me send you a private message. Regards, Ella

Apprentice
Posts: 12
Registered: ‎10-31-2016
Message 88 of 212 (1,187 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

I too am unfortunately in this group. Pretty bummed out really. I loved this TV.
My event ID is :E64188273
Can someone let me know whats next?
Thanks
Moderator
Posts: 1,146
Registered: ‎01-16-2015
Message 89 of 212 (1,182 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

Hi inyeg, let me send you a private message. Regards, Ella

Specialist
Posts: 29
Registered: ‎11-28-2012
Message 90 of 212 (1,169 Views)

Re: The official XBR-55HX950 "horizontal line" panel defect thread

How did you get an event ID?

 

 

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